To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated to providing exceptional professional care and implementing appropriate interventions, utilizing a variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds
Overview
8
8
years of professional experience
Work History
Social Work Student
Shine* Domestic Violence Agency
05.2021 - 10.2021
Interviewed clients to assess needs and determine most suitable needs and services.
Offered community resource guidance and attendance to clients to meet family needs for assistance.
Consulted with other professionals to gain insight and advice and build strong network within organization.
Conducted outreach to local referral sources to build strong partnerships for supportive services.
Maintained client reports to track client progress, record interventions and provide relevant data for analysis.
Performed client screenings (Including danger assessments and initial intake paperwork) and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
Collaborated with other professionals to plan and coordinate care for clients.
Assisted clients in developing and setting realistic goals to promote positive change.
Participated in interdisciplinary team meetings to coordinate care for clients.
Participated in professional development and training opportunities to enhance clinical skills.
Utilized evidence-based practices to provide effective interventions for clients.
Conducted home visits with other agencies to assess clients' home environment and provide support.
Developed and implemented individualized treatment plans for clients.
Support Worker
Drake Meddox
02.2020 - 07.2021
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Helped clients manage and reach individual goals, supporting independent progression and social skills.
Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Promoted community integration by providing extensive physical, emotional and social support.
Assisted with dressing guidance, grooming, meal preparation and feeding and monitored intake to help patients achieve nutritional objectives.
Provided safe mobility support to help patients move around personal and public spaces.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Documented vitals, behaviors, and medications in client medical records.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Provided compassionate and patient-focused care to cultivate well-being.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Trained and coordinated work of new support workers.
Provided high level of physical support by lifting, adjusting, and moving clients.
Transported patients via wheelchair to and from rehabilitation and daily activities.
Social Work Student
Immerse Charitable Trust
05.2020 - 10.2020
Reduced problem behaviors with positive reinforcement and supportive techniques.
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Documented data and completed accurate updates to case records.
Interact with foster children in community settings (ie indoor playground, rock climbing)
Attend appointments with Immerse social worker and Oranga Tamariki (Children Services) staff
Attend home visits with Immerse social worker to see children and foster parents
Communicate both in person and via phone and email with a variety of different agencies
Attend staff meetings
Transported kids to respite and extracurricular activities.
Maintained detailed case histories, metrics and reports to meet strict standards.
Completed comprehensive assessments of potential foster families.
Support Worker
Geneva Healthcare
02.2018 - 02.2019
Helped clients manage and reach individual goals, supporting independent progression and social skills.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Assisted with daily living activities, running errands, and household chores.
Assisted patients with self-administered medications.
Transported individuals to events and activities, medical appointments, and shopping trips.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Transported clients to and from medical appointments with safety and efficiency.
Support Worker
Becky's Circle of Friends Trust
10.2017 - 07.2018
Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Drove clients safely to social activities and appointments.
Kept detailed daily logs with care actions, patient behaviors, and incidents.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Prepared nutritious meals to meet individual dietary needs for clients.
Entertained, conversed, and read aloud to keep patients mentally alert.
Designed individualized plans detailing daily activities and needs for patients.
Facilitated family meetings to discuss patient care plans.
Employment consultant
The ORS Group
11.2013 - 12.2015
Placing Job Seekers into sustainable employment
Placing Job Seekers into relevant education and skills development programs in accordance with needs of local labor market
Working with community providers and health professionals to meet needs of Job Seekers
Supporting Job Seekers in workplace to ensure that employment is sustained long term
Continually and regularly researching local labor market needs by talking to local employers
Assessment of job seeker skills, barriers, & capacity to work
Compliance with contract guidelines
Delivering a high level of customer service to satisfy job seeker and employer needs
Meet employer monthly KPI's
Customer Support Officer/Reception
The ORS Group
11.2013 - 11.2015
Greet visitors and telephone callers and find out the nature of their enquiry
Operate telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls
Provide information to assist clients or refer them to appropriate contacts, either in the organization or elsewhere
Carry out word processing, filing, mail-outs, archiving and paperwork as required
Order stationery and office supplies
Open and deal with incoming mail, and organize outgoing mail and postage
Appointment reminders/Following up missed calls
Education
Bachelor of Social Work (BSW) -
Massey University
Auckland, New Zealand
04.2022
Certificate in Human Services (Level 4) -
Otago Polytechnic
Auckland, New Zealand
11.2015
Certificate in Foundation Studies (Level 3) -
Otago Polytechnic
Auckland, New Zealand
2009
Skills
Dynamic Communication Skills
Confidential Case Documentation
Case Planning and Management
Client Coping Mechanisms
Community Assistance Knowledge
Client Rights Advocacy
Conflict Resolution
Constructive Feedback
Life Skills Development
Best Practices and Standards
Emotional Support
Social Support
Timeline
Social Work Student
Shine* Domestic Violence Agency
05.2021 - 10.2021
Social Work Student
Immerse Charitable Trust
05.2020 - 10.2020
Support Worker
Drake Meddox
02.2020 - 07.2021
Support Worker
Geneva Healthcare
02.2018 - 02.2019
Support Worker
Becky's Circle of Friends Trust
10.2017 - 07.2018
Customer Support Officer/Reception
The ORS Group
11.2013 - 11.2015
Employment consultant
The ORS Group
11.2013 - 12.2015
Bachelor of Social Work (BSW) -
Massey University
Certificate in Human Services (Level 4) -
Otago Polytechnic
Certificate in Foundation Studies (Level 3) -
Otago Polytechnic
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