Summary
Overview
Work History
Education
Skills
Timeline
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SARAH SHIELDS

Reno

Summary

Dynamic gaming bartender and shift manager with a proven track record at Sasquatch Tavern, excelling in upselling strategies and conflict resolution. Expert in beverage crafting and maintaining sanitation compliance, I fostered a loyal clientele and enhanced guest experiences, significantly increasing repeat business through exceptional service and attention to detail, both bar and gaming.

Overview

17
17
years of professional experience

Work History

Gaming Bartender / Shift Manager

Sasquatch Tavern
02.2010 - 05.2025
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer concerns or complaints promptly and professionally, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Tracked receipts, employee hours, and inventory movements.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Troubleshot equipment to reduce service calls and downtime.
  • Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
  • Routinely created craft cocktails and infused simple syrup mixes for seasonal bar specialty menus

Gaming Bartender

Flowing Tide Pub
02.2008 - 05.2025
  • Served high customer volumes during special events, nights, and weekends
  • Managed cash handling and credit card transaction duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Adapted to fast-paced environment, effectively managing multiple drink orders and gaming duties simultaneously without compromising quality.
  • Consistently brought in exceptional gaming revenue
  • Increased repeat customer numbers, creating welcoming atmosphere, remembering regulars' favorite drinks or creating custom cocktails.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Education

Associate of Science - Radiation Science

Southern Maine Technical College
South Portland, ME

Skills

  • Ensuring sanitation compliance
  • Experienced in operating POS systems
  • Beverage and syrup crafting skills
  • Proficient in maintaining organized systems
  • Meticulous attention to detail
  • Upselling strategies
  • Inventory ordering
  • Adaptability and flexibility

Timeline

Gaming Bartender / Shift Manager

Sasquatch Tavern
02.2010 - 05.2025

Gaming Bartender

Flowing Tide Pub
02.2008 - 05.2025

Associate of Science - Radiation Science

Southern Maine Technical College

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