Sarah Berard
Summary
Dedicated Community Association Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
Work History
Community Association Account Manager
IMPACT ASSOCIATION MANAGEMENT
10.2021 - Current
- Respond to questions and concerns from Homeowners, vendors, and Board members in a professional manner
- Coordinate and attend meetings with the Board for each association as the management representation
- Conduct community walk throughs and inspections on regular basis and arrange appropriate follow-up actions as required
- Responsible for troubleshooting maintenance issues, managing vendors and coordinating special projects
- Assist in obtaining and reviewing bids for capital projects
- Manage resident and owner communication through mail and digital communication
- Monitor delinquencies and collection processes per the Governing Documents
- Answer phones and respond to emails daily
- Work with bookkeeper and offsite assistants to ensure timely and accurate reporting is provided to each Board members monthly
- Create Association annual budgets for ratification
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Sales associate
ACE HARDWARE
03.2021 - 07.2021
- Ensure all pages and calls are answered promptly, courteously, and effectively
- Possess strong product knowledge and knowledge of store layout and location of products
- Assist customers throughout the store with personal, customized service based on the premise of amazing customer service, every time
- Assist with receiving, checking in and stocking of merchandise throughout the store
- Assist with maintaining back stock levels
- Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise.
Customer Service Representative
AT&T
03.2019 - 02.2020
- Proven experience providing customer support in busy call center environments for entertainment services
- Handled in-bound calls and frequent large call volume
- Managed upset customers, conflicts, and challenging situations
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
- Strategic-relationship and partnership-building skills - listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.
Member Services Representative
MOLINA HEALTHCARE
07.2018 - 02.2019
- Customer service representative for members of Medicaid and potential members
- Ability to use multiple tools on PC and multi-task proficiently
- Handled inbound calls from policy holders and answered inquiries on policy related issues
- Consulted regularly with team members to achieve set goals
- Efficiently solved complex underwriting problems
- Established and maintained effective relationships with peers, supervisors, and public
- Working with customers to resolve credit reporting discrepancies.
Education
Skills
- Experience using MS Office including Outlook, Word, PowerPoint, Excel, etc
- Leadership and Management
- Strong work ethic, results oriented, and team focused
- Effective critical thinking and problem-solving skills, with ability to recognize problems early and produce prompt resolutions
- Ability to prioritize and focus on critical tasks as well as shift focus or multitask when appropriate
- Capable of working within fast-paced, deadline driven environment while generating timely results
- Ability to discover, understand and meet needs of clients in a timely manner
- Clear and concise written and verbal communication skills
- Strong team player mindset with ability to produce high quality work collaboratively as well as independently
- Prior experience with clients or customers daily in person and by phone
- Highly motivated, detail oriented, independent learner with a passion for delivering high-level customer service
Timeline
Community Association Account Manager
IMPACT ASSOCIATION MANAGEMENT
10.2021 - Current
Sales associate
ACE HARDWARE
03.2021 - 07.2021
Customer Service Representative
AT&T
03.2019 - 02.2020
Member Services Representative
MOLINA HEALTHCARE
07.2018 - 02.2019
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