Sarah Shipman
Farmington
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
14
14
years of professional experience
Work History
Assistant Teacher
A Gold Star Academy Elm
10.2023 - Current
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Implemented differentiated instruction techniques to address diverse learning needs of the students in the class.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.
- Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
Stay at Home Mom
Stay At Home Mom
08.2019 - 10.2023
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Responded to crises and emergency situations to provide immediate assistance to family members in need.
- Researched curriculum and organized lesson plans.
- Organized extracurricular and educational activities.
- A skilled educator with eight years of teaching experience. Ability to teach in diverse settings with ease, create engaging lesson plans, and present material to children in varying learning environments.
- Developed excellent communication, time management, and organizational skills
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Advertising Sales Representative
Weekly Alibi
05.2018 - 03.2019
- Helped customers in determining design and layout of sold and spec ads.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
- Made outbound calls to existing customers to upsell advertising packages.
- Listened attentively to client feedback to create stronger relations and shape business.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
Management Trainee
Enterprise Rent-A-Car
08.2014 - 09.2015
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Described product to customers and accurately explained details and care of merchandise.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Promoted and up-sold products and services to meet needs of customers.
- Increased sales by offering advice on purchases and promoting additional products.
Associate
Victoria's Secret & PINK
07.2014 - 09.2014
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Achieved Employee of the Month twice in short period working there, having top number of sales as fitting room and floor attendant
Customer Service Associate
Lowes Home Improvment
07.2013 - 12.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls to answer questions about products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Crew Member
Chick-fil-A
07.2011 - 01.2012
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Student Producer
KMOS-TV
08.2010 - 01.2011
- Facilitated communication between production staff and other departments to synchronize work.
- Planned video shoots in studio and remotely by managing production through stages to completion.
- Coordinated with producers and on-air talent to create program content, new ideas, and segments.
- Developed production plans and organized resources to achieve prompt delivery of projects.
- Monitored production and evaluated performance against set targets, making adjustments to areas of weakness.
- Developed schedules for production, editing, and duplication for timely delivery.
- Trained and managed production staff and crew members to build highly qualified team and boost overall performance.
- Oversaw lighting, graphics, audio and camera movements in TV (live and pre recorded).
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Worked as floor director for multiple live broadcasts.
Education
Bachelor of Science - Communications
Brigham Young University - Idaho
Rexburg, ID06.2014
Skills
- Detailed Records and Reporting
- Meeting Sales Goals
- Customer Satisfaction
- Clear Communication
- Sales Expertise
- Adaptable to Changing Conditions
- Client Relations
- Time Management
- Networking
- Lead Generation and Prospecting
- Team Collaboration
Languages
American Sign Language
Timeline
Assistant Teacher
A Gold Star Academy Elm
10.2023 - Current
Stay at Home Mom
Stay At Home Mom
08.2019 - 10.2023
Advertising Sales Representative
Weekly Alibi
05.2018 - 03.2019
Management Trainee
Enterprise Rent-A-Car
08.2014 - 09.2015
Associate
Victoria's Secret & PINK
07.2014 - 09.2014
Customer Service Associate
Lowes Home Improvment
07.2013 - 12.2013
Crew Member
Chick-fil-A
07.2011 - 01.2012
Student Producer
KMOS-TV
08.2010 - 01.2011
Bachelor of Science - Communications
Brigham Young University - Idaho
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