Open To Work
Sarah Shobutte
Elmhurst,IL
Work Preference
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, operations management, project management, database management, vendor negotiations and marketing management. Recognized for exemplary ability to empower employees and develop skill sets.
Overview
9
9
years of professional experience
Work History
Executive Restaurant Support and Community Outreac
DIY Restaurant Group
01.2017 - Current
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Sought ways to improve processes and services provided.
- Implemented and developed customer service training processes.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Coordinated technical training and personal development classes for staff members.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Structured compensation and benefits according to market conditions and budget demands.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Processed employee claims involving performance issues and harassment.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Devised hiring and recruitment policies for 150-employee company.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Implemented strategies to increase public awareness of social and community service programs.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Participated in community events to promote services and engage with public.
- Developed presentations for public events, community groups and school assemblies.
- Provided leadership, guidance and support to staff members.
- Wrote content for newsletters, social media pages and informational packets.
Education
Master Of Science - Human Resources Management
Strayer University
Washington, DC02.2012
Skills
- Team Support
- Executive Support
- Training and Development
- Administering Disciplinary Procedures
- Exit Interviews and Processes
- Company Leadership
- Recruit Managers
- Personnel Information Systems
- Payroll Coordination
- Biweekly Payroll Processing
- Talent Review
- Labor Relations Coordination
- Employer Branding
- Recruitment and Hiring
- Personnel Recruitment
- Performance Review Management
- Systems Development
- Develop Policies
- Employee Morale Management
- Company Organization
- Talent Management
- Leadership Training and Development
- Unemployment Claims
- Complaint Response
Timeline
Executive Restaurant Support and Community Outreac
DIY Restaurant Group
01.2017 - Current
Master Of Science - Human Resources Management
Strayer University
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