Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Sikich

Lakeville

Summary

Experienced Specialist with expertise in problem-solving, data analysis, and customer service. Proficient in quickly adapting to new technologies and processes, ensuring success in any role. Demonstrated ability to effectively manage multiple projects and deliver innovative solutions. A results-driven professional dedicated to driving organizational growth and exceeding expectations.

Overview

22
22
years of professional experience

Work History

Real Estate Closer

Wings Financial Credit Union
07.2020 - Current
  • Managed the closing process for residential and commercial real estate transactions, ensuring compliance with regulatory requirements.
  • Coordinated with lenders, buyers, and sellers to facilitate smooth closings and resolve any issues that arose.
  • Prepared and reviewed closing documents such as HUD-1 Settlement Statements and Deeds.
  • Maintained accurate records of closings and prepared post-closing documentation.
  • Communicated effectively with all parties involved to ensure a clear understanding of the closing process.
  • Utilized electronic closing platforms to streamline the closing process and improve efficiency.
  • Provided exceptional customer service to clients throughout the closing process, addressing concerns and providing guidance.

Loss Prevention and Compliance Specialist

Wings Financial Credit Union
06.2017 - 07.2020
  • Collaborated with law enforcement and legal teams on fraud investigations, leading to successful prosecution of offenders.
  • Developed and implemented training programs for staff on loss prevention techniques and theft deterrent strategies.
  • Conducted regular audits and compliance checks to ensure adherence to company policies and regulatory standards.
  • Utilized data analytics tools to identify patterns of suspicious activity, improving response time to potential theft incidents.
  • Created and maintained detailed incident reports and logs for investigation purposes and future reference.
  • Participated in cross-functional teams to enhance security protocols and safeguard company assets.
  • Led workshops on compliance awareness and risk management for department managers to mitigate potential losses.

Real Estate Collector

Wings Financial Credit Union
01.2013 - 06.2017
  • Conducted property assessments and valuations to identify potential real estate investments
  • Managed a portfolio of distressed properties, overseeing renovations and sales to maximize ROI
  • Negotiated purchase agreements and coordinated with legal teams to facilitate transactions
  • Developed and maintained strong relationships with property owners, real estate agents, and contractors
  • Analyzed market trends and property values to inform collection strategies
  • Utilized CRM software to track leads, follow-ups, and client interactions
  • Provided expert advice on property management and investment strategies to clients

Stylist

Stitch Fix
10.2016 - 08.2021
  • Company Overview: Remote Position
  • Pick out clothing items for men and women clients
  • Building relationships with our clients through writing a note with every Fix
  • Escalate unsatisfied clients
  • Stay connected with the company though ongoing training and company sponsored events
  • Reviewing feedback from clients
  • Making quick but thoughtful decisions regarding clothing and clients
  • Remote Position

Fraud Prevention Account Processor

US Bank
06.2010 - 12.2012
  • Monitored and analyzed transactional data to detect and investigate fraudulent activities
  • Collaborated with cross-functional teams to implement new fraud detection strategies, improving overall account security.
  • Utilized advanced software tools to track suspicious account behavior, identifying patterns and trends in fraud cases.
  • Conducted risk assessments for new account applications, minimizing potential exposure to fraud.
  • Reviewed and processed disputed transactions, ensuring accurate resolutions and customer satisfaction.
  • Provided exceptional customer service while addressing account-related inquiries and fraud concerns.
  • Maintained up-to-date knowledge of industry trends and regulatory changes related to fraud prevention.

Teller

US Bank
04.2003 - 06.2010
  • Provided exceptional customer service by assisting clients with account inquiries and transactions
  • Processed deposits, withdrawals, and loan payments accurately and efficiently
  • Managed cash transactions while maintaining a balanced cash drawer
  • Assisted in resolving customer disputes and concerns to ensure satisfaction
  • Educated customers on bank products and services to promote financial literacy
  • Collaborated with team members to achieve branch targets and improve service delivery
  • Maintained compliance with banking regulations and internal policies
  • Participated in training programs to enhance skills and knowledge in banking operations

Education

Bachelor of Science - Social Work

COLLEGE OF ST. CATHERINE
St. Paul, MN
01.2010

Associate of Arts -

NORMANDALE COMMUNITY COLLEGE
Bloomington, MN
01.2008

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Risk Assessment
  • Transaction Monitoring

Timeline

Real Estate Closer

Wings Financial Credit Union
07.2020 - Current

Loss Prevention and Compliance Specialist

Wings Financial Credit Union
06.2017 - 07.2020

Stylist

Stitch Fix
10.2016 - 08.2021

Real Estate Collector

Wings Financial Credit Union
01.2013 - 06.2017

Fraud Prevention Account Processor

US Bank
06.2010 - 12.2012

Teller

US Bank
04.2003 - 06.2010

Associate of Arts -

NORMANDALE COMMUNITY COLLEGE

Bachelor of Science - Social Work

COLLEGE OF ST. CATHERINE

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Sarah Sikich