Sarah Sill
Hinckley,MN
Summary
Dynamic property management professional with extensive experience at Cepco Management, excelling in tenant relations and safety compliance. Proven track record in reducing vacancy rates through effective marketing strategies and strong negotiation skills. Adept at fostering positive relationships while ensuring timely rent collection and maintaining high tenant satisfaction.
Overview
14
14
years of professional experience
Work History
Landlord/site Manager
Cepcomanagement
Sandstone Mn
04.2021 - 06.2025
- Managed tenant communications and resolved issues promptly to maintain positive relationships.
- Conducted property inspections to ensure compliance with safety regulations and maintenance standards.
- Coordinated lease agreements and ensured timely renewals for ongoing occupancy stability.
- Implemented efficient rent collection processes, improving cash flow management across properties.
- Oversaw property maintenance requests, ensuring timely responses to preserve tenant satisfaction.
- Monitored rent collections and resolved tenant disputes quickly and effectively.
- Improved tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Coordinated move-in/move-out processes for various units smoothly while minimizing disruptions to neighboring tenants.
- Maintained organized records of all tenant interactions, maintenance requests, and lease agreements for easy reference and efficient management.
- Ordered and monitored regular maintenance and necessary repairs on location to protect residents, belongings and building.
- Enhanced property appearance by overseeing regular maintenance tasks, landscaping projects, and interior renovations.
- Reduced vacancy and unit turnover rates through carefully developed marketing and leasing efforts.
- Managed showings, rental paperwork and collections for Type properties.
- Managed timely rent collections, minimizing delinquencies and maintaining consistent cash flow for the properties.
- Facilitated conflict resolution among tenants to maintain a positive living environment for all occupants.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Trained new employees on site procedures, safety protocols, and equipment usage to promote a skilled workforce.
- Conducted regular inspections to identify potential hazards and ensure adherence to health and safety policies.
Landlord/site Manager
Cepco Management
Hinckley, MN
06.2017 - 07.2018
- Managed tenant relations to ensure high satisfaction and retention rates.
- Oversaw property maintenance schedules, coordinating repairs and improvements effectively.
- Conducted routine inspections to uphold safety standards and enhance property conditions.
- Implemented rental agreements, ensuring compliance with legal regulations and policies.
- Developed marketing strategies to attract prospective tenants, increasing occupancy rates.
- Mentored junior staff in property management best practices and conflict resolution techniques.
- Conducted comprehensive background checks on prospective tenants to ensure responsible occupancy and minimize risk.
- Maintained compliance with local regulations, ensuring all properties met safety standards and housing codes.
- Reduced vacancy rates by implementing effective marketing strategies to attract prospective tenants.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Assistant Store Manager
Family Dollar
Hinckley, MN
05.2016 - 05.2017
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members, fostering a collaborative work environment.
- Implemented inventory management strategies, reducing stock discrepancies and improving accuracy.
- Enhanced customer service standards, resolving issues promptly to maintain high satisfaction levels.
- Developed staff schedules, optimizing coverage during peak hours for operational efficiency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Personal Care Assistant
Heartland PCA
Finlayson, MN
08.2011 - 10.2015
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed personalized care plans to address individual client needs and preferences.
- Monitored client health conditions, reporting changes to healthcare professionals promptly.
- Trained new staff on best practices for personal care and client interaction.
- Managed scheduling of appointments, ensuring timely access to necessary services for clients.
- Advocated for clients' needs, promoting dignity and respect in all interactions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Education
High School Diploma -
Ellsworth High School
Ellsworth, WI06.2001
Skills
Safety and security
Strong negotiation skills
Customer Service-oriented
Safety compliance
Rent collection
Property management
Applicant screening
Screening tenants
Exceptional oral and written communication skills
Customer service-focused
Tenant relations
Property inspections
Tenant and eviction laws
Property tours and inspections
Leasing and sales
Multi-family property management
Valid state name driver's license
Payment collection
Leasing operations
Skilled multi-tasker
Unit vacancies
Maintenance management
Teamwork
Customer service
Problem-solving
Time management
Multitasking
Reliability
Clear communication
Organizational skills
Active listening
Effective communication
Relationship building
Customer relations
Timeline
Landlord/site Manager
Cepcomanagement
04.2021 - 06.2025
Landlord/site Manager
Cepco Management
06.2017 - 07.2018
Assistant Store Manager
Family Dollar
05.2016 - 05.2017
Personal Care Assistant
Heartland PCA
08.2011 - 10.2015
High School Diploma -
Ellsworth High School