Sarah Simons
Metairie,LA
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
13
13
years of professional experience
Work History
Owner of Zen Goddess Healer
Self-employeed
Metairie, LA
09.2019 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated self to perform daily business functions. Reiki Healing, massage, therapy and etc.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Server
Amce Oyster House
Metairie, LA
04.2019 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Bartender Trainer
Mr. Ed's Seafood
Kenner, LA
07.2017 - 08.2019
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day special drinks and implemented any suggestions that would benefit thestaff during the shift.
- Analyzed company training methods and made adjustments,
Lead Server
P.F. Chang's Bistro
Metairie, LA
05.2013 - 06.2017
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
Lead Bartender
Don's Seafood Hut
Metairie, LA
02.2009 - 03.2012
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Consulted with managers to organize special events and promotions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Poured and prepared mixed drinks for over [Number] customers daily.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
Education
Cosmetologist - Cosmetology Education
Aveda Institute New Orleans
New Orleans, LA01.2014
Skills
- Effective Communication
- Leadership Professionalism
- Flexibility and strong work Ethic
- Teamwork and collaboration
- Organization Skills
- Emotional Intelligence
- Willingness to Learn
- Positive attitude
- Self Management
- Resilience
- Critical Thinking and problem solving
Timeline
Owner of Zen Goddess Healer
Self-employeed
09.2019 - Current
Server
Amce Oyster House
04.2019 - 03.2020
Bartender Trainer
Mr. Ed's Seafood
07.2017 - 08.2019
Lead Server
P.F. Chang's Bistro
05.2013 - 06.2017
Lead Bartender
Don's Seafood Hut
02.2009 - 03.2012
Cosmetologist - Cosmetology Education
Aveda Institute New Orleans
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