Summary
Overview
Work History
Education
Timeline
Sarah Simpson

Sarah Simpson

Lubbock,TX

Summary

Organized detailer with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Overview

11
11
years of professional experience

Work History

Detailer

Jims Start to Finish
09.2019 - Current
  • Washed cars and trucks daily for auto dealership.
  • Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
  • Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
  • Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
  • Maintained a clean and organized workspace, promoting a safe working environment for all team members.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Maintained open communication with supervisors regarding progress updates or potential challenges faced during the detailing process, enabling proactive problem-solving and ensuring client satisfaction.
  • Increased productivity by implementing time-saving techniques and utilizing appropriate tools for each task.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Applied wax to vehicle exteriors and buffed to brilliant shine.
  • Shined vehicle windows and windshields to remove water spots.
  • Built trust with clients through transparency in pricing structures, setting accurate expectations regarding turnaround times and costs associated with each project.
  • Maintained clean, tidy and safe work environment.
  • Provided exceptional customer service and addressed customer inquiries.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Utilized high-pressure washers to clean vehicles and equipment.
  • Used specialized cleaning products to remove stains from interior and exterior surfaces.
  • Maintained records of cleaning activities.
  • Applied chemicals and used high-pressure wash and scrubbers to clean rims.
  • Wiped down and polished interior and exterior surfaces.

Shift Manager

McDonald's
09.2017 - 09.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
  • Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
  • Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.

Shift Manager

McDonald's Restaurant
12.2013 - 09.2016
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
  • Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
  • Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.

Education

Core - Unknown

Cameron University, Lawton, OK

Timeline

Detailer - Jims Start to Finish
09.2019 - Current
Shift Manager - McDonald's
09.2017 - 09.2018
Shift Manager - McDonald's Restaurant
12.2013 - 09.2016
Cameron University - Core, Unknown

Similar Profiles

CREATE PROFILE
Sarah Simpson