Sarah Davenport
Forestport,NY
Summary
Proven leader in customer service and operational efficiency, notably at The Hartford, where I spearheaded initiatives to enhance customer satisfaction and streamline processes. Skilled in multitasking and problem-solving, my background includes significant achievements in team collaboration and attention to detail, driving consistent quality and service excellence across diverse roles.
Overview
17
17
years of professional experience
Work History
Customer Relationship Specialist
The Hartford
2023.11 - Current
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Worked cross-functionally with various members of other teams.
- Identified trends in customer feedback, working closely with management to develop targeted improvement initiatives.
- Worked with multiple screens and programs to resolve customer issues.
Restaurant Manager
Dunkin'
2021.10 - 2023.11
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Manager
Tim Hortons
2015.08 - 2021.07
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Teller Manager
M&T Bank
2007.06 - 2013.09
- Improved customer satisfaction by efficiently addressing and resolving account-related inquiries.
- Enhanced branch security by implementing strict cash handling procedures and monitoring staff adherence to guidelines.
- Maintained a high level of accuracy in transaction processing through rigorous attention to detail and adherence to established protocols.
- Ensured compliance with federal regulations and bank policies by conducting regular audits of teller transactions and cash drawers.
Education
Bachelor of Arts - Psychology
SUNY Potsdam
Potsdam, NY05.2004
Skills
Telephone skills
Email Etiquette
Teamwork and Collaboration
Time Management
Attention to Detail
Multitasking
Customer service excellence
Problem-solving abilities
Reliability
Adaptability and Flexibility
Timeline
Customer Relationship Specialist
The Hartford
2023.11 - Current
Restaurant Manager
Dunkin'
2021.10 - 2023.11
Restaurant Manager
Tim Hortons
2015.08 - 2021.07
Teller Manager
M&T Bank
2007.06 - 2013.09
Bachelor of Arts - Psychology
SUNY Potsdam
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