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Sarah Skiles
Case Manager/Victim’s Advocate
Lawton,OK
Summary
Advocate professional with several years of experience offering direct client support while completing administrative duties and case management. Energetic and reputable with strong work ethic, professional demeanor, and superb trauma-informed care. Exceptional client service, creating trust and positive memorable experiences with clients. Eager to contribute to a dynamic team and support organizational goals, with focus on clients well-being.
Overview
6
6
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Shelter Case Manager/ESG Case Manager
Marie Detty Youth & Family Services-New Directions
Lawton, OK
08.2024 - Current
- Monitor clients' progress and tracked client services to provide crisis interventions.
- Develop and implement comprehensive case management plans to address client needs and goals.
- Assist clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitor program performance and outcomes for successful delivery of services.
- Refer clients to appropriate team members, community agencies and organizations to meet treatment needs.
Administrative Assistant/Client Advocate
Marie Detty Youth & Family Services-New Directions
Lawton, OK
09.2020 - 08.2024
- Monitored and maintained office supplies inventory, initiating replenishment as needed.
- Developed and maintained filing systems for confidential documents and records, ensuring efficient organization and easy retrieval.
- Successfully managed incoming crisis calls and high lethality calls, ensuring prompt provision of required information or seamless transfer to the appropriate personnel.
- Utilized Microsoft Excel and comparable software to input data into spreadsheets.
- Managed the handling of confidential documents based on established protocol.
- Handled all incoming and outgoing correspondence such as email, mail, and package deliveries with a focus on ensuring prompt distribution.
- Managed the organization of files, development of spreadsheets, faxing of reports, and scanning of documents to ensure a tidy and well-kept area.
- Completed end of month reports and invoices by monthly due date. Completed quarterly reports by given due dates every quarter.
- Attained certifications by successfully finishing 24 hours of yearly training on topics such as domestic violence, sexual assault, and stalking.
- Managed comprehensive understanding of all available services and programs within the organization.
- Demonstrated a commitment to maintaining trauma-informed care while supporting victims/survivors of domestic violence, sexual assault, and stalking.
- Dedicated 6-7 days every month to being on call for the SANE team, ensuring that victims of sexual assault receive advocacy and support throughout their examination experience.
- Maintained compliance with AG standards as detailed in the Policy & Procedure Handbook.
- Audited client records to ensure accurate documentation, consulting with supervisor to ensure understanding of funders data entry requirements.
- Health & Safety Representative- maintained all health & safety documentation in designated binder. Sending reports to health & safety supervisor in a timely manner.
Education
High School Diploma -
Lawton High School
Lawton, OK05-2012
Bachelor In Science - Criminal Justice
Cameron University
Lawton, OK 2021 - 2026
Skills
- Report Writing
- Spreadsheet Management
- Filing
- Invoice Processing
- Mail handling
- Travel Coordination
- Office Administration
- Minute Taking
- Database Management/Entry
- Data organization
- Microsoft PowerPoint, MS Word, and PowerPoint
- Therapeutic Approach
- Computer Skills
- Complex Problem-Solving
- Data entry documentation
- Interpersonal Skills
- Multitasking
- Active Listening
- Organizational Skills
- Team building
- Adaptability
- Client goal planning
- Case Documentation
- Problem-solving abilities
Certification
- CDVSRP (Certified Domestic and Sexual Assault Response Professional)
Timeline
Shelter Case Manager/ESG Case Manager
Marie Detty Youth & Family Services-New Directions
08.2024 - Current
Bachelor In Science - Criminal Justice
Cameron University
2021 - 2026
Administrative Assistant/Client Advocate
Marie Detty Youth & Family Services-New Directions
09.2020 - 08.2024
High School Diploma -
Lawton High School