Sarah Skiles
Lawton,OK
Summary
Motivated advocate professional with several years of experience offering direct client support while completing administrative duties. Energetic and reputable individual possessing strong work ethic, professional demeanor, and superb trauma informed care. Exceptional client service, creating trust and positive memorable experiences with clients. Eager to contribute to a dynamic team and support organizational goals, with focus on clients well-being.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Client Advocate
Marie Detty Youth & Family Services-New Directions
Lawton, OK
05.2022 - Current
- Monitor and maintain office supplies inventory, initiating replenishment as needed.
- Develop and maintain filing systems for confidential documents and records, ensuring efficient organization and easy retrieval.
- Successfully manage incoming crisis calls and high lethality calls, ensuring prompt provision of required information or seamless transfer to the appropriate personnel.
- Utilize Microsoft Excel and comparable software to input data into spreadsheets.
- Manage the handling of confidential documents based on established protocol.
- Handle all incoming and outgoing correspondence such as email, mail, and package deliveries with a focus on ensuring prompt distribution.
- Manage the organization of files, development of spreadsheets, faxing of reports, and scanning of documents to ensure a tidy and well-kept area.
- Complete end of month reports and invoices by monthly due date. Completed quarterly reports by given due dates every quarter.
- Attain certifications by successfully finishing 24 hours of yearly training on topics such as domestic violence, sexual assault, and stalking.
- Manage comprehensive understanding of all available services and programs within the organization.
- Demonstrate a commitment to maintaining trauma-informed care while supporting victims/survivors of domestic violence, sexual assault, and stalking.
- Dedicate 6-7 days every month to being on call for the SANE team, ensuring that victims of sexual assault receive advocacy and support throughout their examination experience.
- Maintain compliance with AG standards as detailed in the Policy & Procedure Handbook.
- Audit client records to ensure accurate documentation, consulting with supervisor to ensure understanding of funders data entry requirements.
- Health & Safety Representative- maintain all health & safety documentation in designated binder. Sending reports to health & safety supervisor in a timely manner. Conduct monthly fire drills with staff and clients in building, making sure all staff and clients know protocol with any natural disasters, etc.
- Train newly hired employees; sign off on orientation paperwork when training is completed.
Client/Youth Advocate
Marie Detty Youth & Family Services-New DIrections
Lawton, OK
09.2020 - 05.2022
- Provided guidance and support to families of children in need of assistance.
- Facilitated communication between family members and other professionals involved with the child's welfare.
- Provided crisis intervention when needed by responding quickly and appropriately to emergency situations.
- Developed and implemented individualized plans for youth in care, ensuring that their needs were met.
- Collaborated with community partners to provide additional resources for at-risk youth.
- Organized and facilitated group activities and play therapy among the youth.
- Assessed risk factors associated with each case and developed strategies for reducing them.
- Actively sought out new resources that could benefit adult client, such as parenting classes and/or counseling services.
- Initiated referrals to inside and outside professionals/agencies when necessary to meet the needs of a child or family.
- Maintained accurate records of client information including child intake paperwork and billing.
- Interacted and worked closely with children and families to better understand and resolve specific youth life issues.
- Assessed needs for each person to ascertain suitable services.
- Maintained positive, compassionate and respectful environment for individuals to feel safe.
- Used calm, positive, and encouraging approach with youth.
- Provided child care services for adult client when needing to attend counseling sessions, court, and/or job interviews.
- Maintained accurate records and documented client data in client files.
- Completed all intake paperwork with clients coming into our facility for shelter.
- Maintained a thorough understanding of all services and programs offered by the organization.
- Managed high volumes of incoming calls from victims/survivors and police in a professional, trauma informed manner.
- Developed customized safety plans for individual client needs.
- Provided weekly house meetings/group sessions to clients.
- Monitored progress on clients requests from case manager and provided status updates as needed.
- Coordinated meetings between clients and internal teams as necessary, such as the counselor, program director, and case manager.
- Assisted with the completion of client's job applications, SNAP benefits, and Medicaid. Assisted clients in accessing community resources, public transportation, healthcare, and financial guidance.
- Maintained accurate records/billing of client interactions in client's files.
- Offered insight on available programs and services available to clients.
- Offered guidance to clients on goal setting and planning for the future.
- Supported clients in maintaining stability in personal life and achieving positive outcomes.
- Collaborated with team members and other personnel to promote client success.
- Communicated with clients to verify planned attendance for meetings and activities.
- Delivered a high level of service to clients through efficient handling of inquiries and prompt response to questions.
Education
High School Diploma -
Lawton High School
Lawton, OK05-2012
Some College (No Degree) - Psychology (Some College, No Degree)
Cameron University
Lawton, OKSkills
- Report Writing
- Spreadsheet Management
- Filing
- Invoice Processing
- Mail handling
- Travel Coordination
- Office Administration
- Minute Taking
- Database Management/Entry
- Data organization
- Microsoft PowerPoint, MS Word, and PowerPoint
- Therapeutic Approach
- Computer Skills
- Complex Problem-Solving
- Data entry documentation
- Interpersonal Skills
- Multitasking
- Active Listening
- Organizational Skills
- Team building
- Adaptability
- Client goal planning
- Case Documentation
- Problem-solving abilities
Certification
- CDVSRP (Certified Domestic and Sexual Assault Response Professional)
Timeline
Administrative Assistant/Client Advocate
Marie Detty Youth & Family Services-New Directions
05.2022 - Current
Client/Youth Advocate
Marie Detty Youth & Family Services-New DIrections
09.2020 - 05.2022
High School Diploma -
Lawton High School
Some College (No Degree) - Psychology (Some College, No Degree)
Cameron University