SARAH SKILLINGS
Surprise
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
11
11
years of professional experience
Work History
Space Merchandiser Lead
Hensley Beverage Company
11.2024 - Current
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
Driver/Manager
FedEx Ground
11.2021 - 10.2024
- Responsible for day-to-day operations and oversee 15-20 employees daily.
- Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
- Coordinated with drivers to organize timely pickup and delivery.
- Created contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to scheduled deliveries.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
Personal Advocate
Cigna Behavioral Health
11.2020 - 11.2021
- Contributed positively to organizational culture by modeling professional behavior grounded in empathy, respect, and integrity.
- Managed caseloads efficiently, prioritizing tasks based on urgency and client needs.
- Maintained detailed case records for each client, preserving confidentiality while demonstrating progress toward goals.
- Conducted thorough assessments of client needs, developing tailored strategies to address identified barriers.
Patient Service Specialist
Concentra Urgent Care
09.2017 - 08.2020
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
Mental Training Coach Intern
Competitive Cheer Team at SIUE
08.2019 - 12.2019
- Collaborated with multidisciplinary teams for optimal athlete support, ensuring holistic growth and development.
- Facilitated workshops on goal-setting, visualization techniques, and stress management for enhanced athletic success.
- Organized team-building activities to foster camaraderie, trust, and effective communication among athletes.
- Designed mental skills training programs to enhance focus, resilience, and perseverance in high-pressure situations.
Team Lead
Sweet Cow Ice Cream
01.2015 - 07.2017
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Education
MS - Sport and Exercise Psychology
SIU - Edwardsville
Edwardsville, IL12.2020
BA - Peace and Justice
Regis University
Denver, CO05.2017
Skills
- Staff development
- Effective communicator in diverse settings
- Analytical problem-solving
- Collaborative engagement with colleagues
- Team Leadership
- Conflict resolution & coaching
- Customer service expertise
- Strong organizational skills
- Data entry
- Microsoft forms
- Client relations
- Administrative support
Timeline
Space Merchandiser Lead
Hensley Beverage Company
11.2024 - Current
Driver/Manager
FedEx Ground
11.2021 - 10.2024
Personal Advocate
Cigna Behavioral Health
11.2020 - 11.2021
Mental Training Coach Intern
Competitive Cheer Team at SIUE
08.2019 - 12.2019
Patient Service Specialist
Concentra Urgent Care
09.2017 - 08.2020
Team Lead
Sweet Cow Ice Cream
01.2015 - 07.2017
MS - Sport and Exercise Psychology
SIU - Edwardsville
BA - Peace and Justice
Regis University
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