Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sarah Slack

Las Cruces

Summary

Dynamic sales associate with proven expertise at Savers Thrift Store, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in managing high-pressure situations, ensuring timely service, and fostering loyalty, while consistently achieving store performance goals.

Overview

12
12
years of professional experience

Work History

Sales Associate

Savers Thrift Store
07.2009 - 08.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Host/Server

Applebee's Neighborhood Grill & Bar
06.2000 - 03.2004
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Education

Bachelor of Criminal Justice -

New Mexico State University
Las Cruces, NM
05-2020

Skills

  • Customer support
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Customer service
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented

Languages

American Sign Language
Limited Working

Timeline

Sales Associate

Savers Thrift Store
07.2009 - 08.2012

Host/Server

Applebee's Neighborhood Grill & Bar
06.2000 - 03.2004

Bachelor of Criminal Justice -

New Mexico State University

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