Sarah Smelser
Burnsville,North Carolina
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Omni Grove Park Inn
10.2023 - Current
- Ensures a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay
- Responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests
- Adept in working closely with all hotel departments to formulate a seamless luxury experience for each guest.
New and Used Car Saleswoman
Asheville Ford / Lincoln Dealership
09.2023 - 11.2023
- Creating a nontraditional car buying experience
- Showcasing kindness, openness, and active listening to best meet the needs of customers
- Guiding clients through the often stressful process of purchasing a car with ease, connection, and comfortability
- Cultivate close relationships with customers to provide insight into products, features, options, and recommendations based on client needs.
Fine Dining Server
Wolf Laurel Country Club (seasonal)
05.2023 - 09.2023
- Forming delightful working relationships with patrons of the Country Club, providing a personalized and highly attentive dining experience
- Educating guests on new menu items, recommending dishes and wine pairing to best suit each individual.
Corporate Compliance Specialist
Aeroflow Healthcare
07.2022 - 05.2023
- Manages and responds to record requests from payors
- Completes all documentation requirements and submission for audits
- Extensive knowledge of payor requirements and CMS guidelines.
Manager / Event Director
Albemarle Inn
12.2021 - 07.2022
- Responsible for all aspects of Inn operations
- Strong multitasker, expert knowledge of all aspects of operations, including management of 8-10 staff persons
- Direct and execute all events
- Driven to provide top shelf service.
Assistant Manager
Cedar Crest Inn
02.2021 - 12.2021
- Assisted in overseeing / organizing budget, food and beverage operations, housekeeping, social media, marketing, and guest relations
- Monitored business needs and changes 7 days a week.
In Home Health Aide
CAP-C Funded Position
07.2020 - 02.2021
- Aided homebound individual and family maintain personal freedom and dignity
- Established personalized care plan to maximize familial support, comfort, social, mental, and physical needs.
Direct Care Professional
Changing Hearts Boarding School & Ministry
06.2019 - 07.2020
- Fostered individual behavioral plans in preparation and growth in returning to the family home
- Mediated trauma-based behavioral outburst using strong conflict resolution and communication skills.
Education
Aviation
AB Tech
Asheville, NCAB Tech Communications Program - Business Communications
AB Tech
Asheville, NCNACHI Home Inspection Licensure Course & Field Training -
NACHI
Mountain Heritage Honors Graduate -
01.2018
Skills
- Outstanding attention to detail
- Create Problem Solver
- Hospitality services
- Sales expertise
- Negotiation and Conflict Resolution
- Business Administration
Timeline
Front Desk Associate
Omni Grove Park Inn
10.2023 - Current
New and Used Car Saleswoman
Asheville Ford / Lincoln Dealership
09.2023 - 11.2023
Fine Dining Server
Wolf Laurel Country Club (seasonal)
05.2023 - 09.2023
Corporate Compliance Specialist
Aeroflow Healthcare
07.2022 - 05.2023
Manager / Event Director
Albemarle Inn
12.2021 - 07.2022
Assistant Manager
Cedar Crest Inn
02.2021 - 12.2021
In Home Health Aide
CAP-C Funded Position
07.2020 - 02.2021
Direct Care Professional
Changing Hearts Boarding School & Ministry
06.2019 - 07.2020
Aviation
AB Tech
AB Tech Communications Program - Business Communications
AB Tech
NACHI Home Inspection Licensure Course & Field Training -
NACHI
Mountain Heritage Honors Graduate -
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