Sarah Smith
Office Administrative Professional
Mount Pleasant,MI
Summary
Systematic Administrative Assistant with over 15 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Office Administrative Assistant
Neat And Green Lawn Care
Mt. Pleasant, MI
01.2020 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Received and routed business correspondence to correct departments and staff members.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Kept reception area clean and neat to give visitors positive first impression.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Business Consultant
SJ Organizing & Consulting, LLC
Frankenmuth, MI
06.2018 - Current
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Developed complete business plans and operational strategies for new and existing business.
- Organized and oversaw solid business portfolios.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
- Performed as consultant for startup business in areas of marketing, logistics and training to various service professionals.
- Led corrective action plans, procedure development, staff performance reviews and training programs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assisted with identifying, interviewing and testing top talent to optimize productivity.
- Provided personalized business consulting and overhauled services to strengthen client success.
Insurance Account Representative
State Farm
Mt. Pleasant, MI
10.2014 - 10.2018
- Licensed in Life, Health, Property and Casualty
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Upsold additional products and services after identifying customer needs and requirements.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Handled day-to-day running of the business, ensuring high levels of productivity and progression.
Education
Bachelor of Applied Arts - Business Administration
Central Michigan University College of Business Administration
01.2008 - 12.2009
Skills
Office management
Recordkeeping
Writing reports
Sorting and labeling
Credit and collections
Workflow planning
Mail handling
Employee training and development
Billing and Invoicing
Spreadsheet development
Timeline
Office Administrative Assistant
Neat And Green Lawn Care
01.2020 - Current
Business Consultant
SJ Organizing & Consulting, LLC
06.2018 - Current
Insurance Account Representative
State Farm
10.2014 - 10.2018
Bachelor of Applied Arts - Business Administration
Central Michigan University College of Business Administration
01.2008 - 12.2009