Sarah Smith
Office Administrative Professional
Mount Pleasant,MI
Summary
Systematic Administrative Assistant with over 15 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Office Administrative Assistant
Neat And Green Lawn Care
Mt. Pleasant , MI
01.2020 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Received and routed business correspondence to correct departments and staff members.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Kept reception area clean and neat to give visitors positive first impression.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Business Consultant
SJ Organizing & Consulting, LLC
Frankenmuth , MI
06.2018 - Current
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Developed complete business plans and operational strategies for new and existing business.
- Organized and oversaw solid business portfolios.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
- Performed as consultant for startup business in areas of marketing, logistics and training to various service professionals.
- Led corrective action plans, procedure development, staff performance reviews and training programs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assisted with identifying, interviewing and testing top talent to optimize productivity.
- Provided personalized business consulting and overhauled services to strengthen client success.
Insurance Account Representative
State Farm
Mt. Pleasant , MI
10.2014 - 10.2018
- Licensed in Life, Health, Property and Casualty
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Upsold additional products and services after identifying customer needs and requirements.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Handled day-to-day running of the business, ensuring high levels of productivity and progression.
Education
Bachelor of Applied Arts - Business Administration
Central Michigan University College of Business Administration
01.2008 - 12.2009
Skills
Office management
Timeline
Office Administrative Assistant
Neat And Green Lawn Care
01.2020 - Current
Business Consultant
SJ Organizing & Consulting, LLC
06.2018 - Current
Insurance Account Representative
State Farm
10.2014 - 10.2018
Bachelor of Applied Arts - Business Administration
Central Michigan University College of Business Administration
01.2008 - 12.2009
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