Sarah Smith
Richmond,KY
Summary
Enthusiastic customer service employee motivated to work with patients, and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
17
17
years of professional experience
Work History
Patient Care Coordinator
Dermatology Associates Of Kentucky
05.2012 - Current
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Verified patient insurance eligibility and entered patient information into system.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Engaged with patients to provide critical information.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Help with IT issues in satellite clinics.
- Check inventory and places orders when needed.
Kohl's Misses, Juniors, and Men's Supervisor
Kohls Department Store
05.2009 - 05.2012
- Boosted team performance by developing customer service training materials and conducting service training.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Solicited customer feedback to identify and improve on areas of weakness.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Counted stores daily cash.
- Helped run registers especially at customer service.
- Monthly and yearly inventory counts.
Jewelry Sales Associate
Wal-Mart Supercenter
05.2007 - 05.2009
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
- Developed strong rapport with customers and created positive impression of business.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Work the register to check our customers.
- Reorganize jewelry cases when needed.
- Help change watch batteries or replace broken links.
Education
No Degree - Undeclared
Eastern Kentucky University
Richmond, KYHigh School Diploma -
Williamsburg Independent School
Williamsburg, KYSkills
- Health Information Access Management
- Punctual and Hardworking
- Technical Troubleshooting
- Patient Relations
- New Hire Training
- Inventory Management
- Documenting and Recording Information
- Patient confidentiality
- Caring and Empathetic
- Quick Learner
- Organizational Skills
Timeline
Patient Care Coordinator
Dermatology Associates Of Kentucky
05.2012 - Current
Kohl's Misses, Juniors, and Men's Supervisor
Kohls Department Store
05.2009 - 05.2012
Jewelry Sales Associate
Wal-Mart Supercenter
05.2007 - 05.2009
No Degree - Undeclared
Eastern Kentucky University
High School Diploma -
Williamsburg Independent School
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