Sarah Smith
Defiance,OH
Summary
Dynamic leader with a proven track record at Fairlawn Haven Retirement Community, enhancing resident engagement through innovative activity planning and effective collaboration. Excelled in fostering team unity and improving service delivery, evidenced by increased resident satisfaction. Skilled in documentation and problem-solving, adept at driving projects to completion with meticulous attention to detail and exceptional organizational skills.
Overview
19
19
years of professional experience
Work History
Director of Life Enrichment
Fairlawn Haven Retirement Community
06.2014 - Current
- Provided one-on-one programs and activities for residents unable to participate in group settings.
- Partnered across departments to run smooth, professional events and activities.
- Fostered an atmosphere that encouraged open dialogue among staff members, residents and their families to address any concerns or suggestions they might have related to the department.
- Collaborated closely with residents, using effective communication to better understand favorite activities.
- Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities.
- Evaluated program effectiveness through ongoing feedback from residents, families, and staff members, making improvements as needed.
- Developed comprehensive care plans for each resident, ensuring a holistic approach to their wellbeing.
- Coordinated special events such as holiday celebrations, trips, and guest speakers to enrich the overall experience of residents.
- Managed budgetary constraints while providing high-quality programming options for all residents.
- Developed strong rapport with residents, families, and staff members by being an active listener and empathetic communicator.
- Utilized creative problem-solving skills to address any challenges or obstacles faced within the role.
- Collaborated with interdisciplinary teams to ensure a cohesive approach towards resident care planning and implementation.
- Assessed individual needs of residents regularly to ensure appropriate support was provided in terms of physical, emotional, mental health care services.
- Maintained regular and detailed progress notes and documentation on every resident.
Support Staff Supervisor
Four County Family Center
08.2008 - 06.2014
- Collaborated with other supervisors to devise strategies aimed at enhancing organizational synergy across all departments involved in client-facing operations.
- Mentored support staff and provided guidance in handling complex customer inquiries or escalations.
- Championed process improvement initiatives that led to increased workflow efficiencies within the support department while maintaining high-quality output standards.
- Led a team of support staff, ensuring excellent service delivery to clients.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized information thoroughly for any upcoming audits.
Cashier
Candy Cane Christmas Shoppe
07.2005 - 03.2012
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Assisted in inventory management
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Barista
Red Rambler Coffee Shop
05.2007 - 08.2011
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Line Production
Sauder Woodworking
05.2007 - 08.2008
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Operated various machines used in production processes.
- Continuously checked products for quality assurance according to strict guidelines.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
Education
Northwest State Community College
Archbold, OHHigh School Diploma -
Archbold High School
Archbold, OH2007
Skills
Effective collaboration and interaction
Documentation
Activity Planning
Issue Resolution
Monthly event calendars
Teamwork and Collaboration
Customer Service
Time Management
Attention to Detail
Problem-solving abilities
Reliability
Team Collaboration
Timeline
Director of Life Enrichment
Fairlawn Haven Retirement Community
06.2014 - Current
Support Staff Supervisor
Four County Family Center
08.2008 - 06.2014
Barista
Red Rambler Coffee Shop
05.2007 - 08.2011
Line Production
Sauder Woodworking
05.2007 - 08.2008
Cashier
Candy Cane Christmas Shoppe
07.2005 - 03.2012
Northwest State Community College
High School Diploma -
Archbold High School
Similar Profiles
Taylor LongTaylor Long
Nurse at Fairlawn Retirement CommunityNurse at Fairlawn Retirement Community
Lauren BroquardLauren Broquard
Elderly Caregiver at Fairview Haven Retirement CommunityElderly Caregiver at Fairview Haven Retirement Community
Rebecca ParagoneRebecca Paragone
Dietary Aide at Lutheran Haven Towers Retirement And Assisted Living CommunityDietary Aide at Lutheran Haven Towers Retirement And Assisted Living Community
Oriana HolmesOriana Holmes
Cashier/Deli Clerk/Customer Service Clerk at Chief SupermarketsCashier/Deli Clerk/Customer Service Clerk at Chief Supermarkets
JUSTIN A SOUKUPJUSTIN A SOUKUP
Service Technician at Schlatters Plumbing & HeatingService Technician at Schlatters Plumbing & Heating