Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
Generic

Sarah Smith

Colorado Springs

Summary

IT Specialist with an eagerness to learn and grow within the tech industry. In my previous role, I provided Tier 2 Helpdesk support to Microchip Technology Inc.'s fabrication plant. Currently studying for a Bachelor of Science degree in Information Technology with a concentration in Software Systems Engineering. Previously a Retail Assistant Manager with a demonstrated history of working in non-profit management. Prior, I studied Communication with a focus in Digital Communication. I am open to and excited about new experiences. I am passionate about breaking barriers for women from all backgrounds in the field of technology.

Overview

7
7
years of professional experience

Work History

IT Process Enhancement Specialist

Microchip Technology Inc.
10.2024 - 05.2025
  • Implemented strategies to improve performance, accuracy, and quality.
  • Leveraged strong communication skills to build relationships with employees.
  • Coordinated with cross-functional teams on projects and initiatives.
  • Troubleshooted and resolved hardware, software, and network issues affecting production equipment and workstations.
  • Assisted in configuring and maintaining servers, databases, and storage systems supporting semiconductor production.
  • Collaborate with IT teams and engineering teams to escalate and resolve complex technical problems.
  • Ensured compliance with industry regulations and company IT policies including TCP/IP protocol in a high-security environment.
  • Created and maintained a mobile device management system for iOS utilizing Microsoft Intune and Apple Configurator.
  • Monitored and maintained IT infrastructure, ensuring minimal downtime for critical manufacturing operations.
  • Established a communication line that was missing between employee specialists and Tier 1 support.
  • Resolved incidents through ServiceNow, and added documentation on procedures for the IT team.
  • Deployed and reclaimed desktops, laptops, and mobile devices for employees.
  • Collaborated with vendors for applications and device communication.

Production Specialist

Microchip Technology Inc.
10.2021 - 10.2024
  • Specialized in Electrical Testing of Semiconductor Wafers.
  • Analyzed and documented data.
  • Operated Unix and Linux based operating systems to test memory capacity and functionality of semiconductor wafers before they are built into microchips for various tech products, such as microcontrollers and RFID devices.

Retail Center Assistant Manager

Goodwill of Colorado
01.2021 - 10.2021
  • Fulfilled a top leadership position at my retail center through team building, merchandising, sales analysis, budgeting, event planning, promoting employees through personal and career growth, and handling customer and employee conflict.
  • Scheduled coverage for multiple teams to ensure smooth operation of the work day.
  • Re-vamped an entire department to run more efficiently, fair, and safe.
  • Managed the store in the absence of the store manager for multiple months at a time.
  • Ran store meetings, store events, and worked on the presentation of the store during seasonal transitions.

Assistant Manager in Training

Goodwill of Colorado
09.2020 - 12.2020
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.

Direct Report Manager

Goodwill of Colorado
02.2020 - 08.2020
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.

Retail Shift Supervisor

Goodwill of Colorado
05.2018 - 02.2020
  • Established strong relationships with vendors, employees, and customers to improve job and customer experience.
  • Assisted in the development of new processes or procedures to improve operational efficiency.
  • Lead team meetings, store upkeep, and maintained a positive work environment.
  • Resolved customer issues and employee conflict.
  • Created and maintained schedules for employee shifts.

Education

Bachelor of Science - BS - Information Technology- Software Systems Engineering

Colorado Technical University
Colorado
04.2026

Communication and Media Studies -

University of Colorado Colorado Springs
Colorado
01.2018

Communication and Media Studies -

University of Colorado Denver
01.2016

Skills

  • Troubleshooting
  • Mobile Device Management
  • Emergency response
  • Vendor relations
  • User support

Awards

  • President's List at Colorado Technical University
  • National Society of Collegiate Scholars Inductee

Timeline

IT Process Enhancement Specialist

Microchip Technology Inc.
10.2024 - 05.2025

Production Specialist

Microchip Technology Inc.
10.2021 - 10.2024

Retail Center Assistant Manager

Goodwill of Colorado
01.2021 - 10.2021

Assistant Manager in Training

Goodwill of Colorado
09.2020 - 12.2020

Direct Report Manager

Goodwill of Colorado
02.2020 - 08.2020

Retail Shift Supervisor

Goodwill of Colorado
05.2018 - 02.2020

Bachelor of Science - BS - Information Technology- Software Systems Engineering

Colorado Technical University

Communication and Media Studies -

University of Colorado Colorado Springs

Communication and Media Studies -

University of Colorado Denver

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