Sarah Smith
Colorado Springs,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Optum
Colorado Springs, CO
01.2023 - Current
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Coordinated with medical staff to ensure proper patient care was provided in a timely manner.
- Provided information regarding billing procedures and payment options to patients.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Compiled daily reports on the number of patients seen, services rendered.
- Performed various administrative tasks during the day, such as scanning, updating accounts, and keeping paperwork printed and ready to hand out.
- Greeted patients upon arrival and ensured they had the necessary paperwork completed.
- Resolved customer complaints in a courteous manner while adhering to company policies.
- Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage..
- Assisted other departments with various tasks as requested by supervisor.
Registered Behavior Technician
Hopebridge Autism Therapy Center
Colorado Springs
02.2022 - 11.2022
- Supports and implements behavior care plans to patients that are created by a board certified behavior analyst
- Also help with operational/clinical needs around the facility that managers request assistance with.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Tracked data and monitored progress of student's goals and objectives.
- Maintained accurate records of all sessions conducted with students.
- Observed student behavior in various environments to assess levels of functioning and progress towards goals.
- Implemented visual supports such as schedules, picture cards.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
- Utilized Applied Behavioral Analysis principles in daily instruction activities.
Respite care provider
Pikes Peak Respite Services
Colorado Springs
04.2021 - 01.2022
- Worked with children
- Encouraged independence by assisting with self-care tasks like laundry, meal preparation..
- Promoted positive behavior reinforcement strategies when appropriate.
- Participated in enjoyable activities with clients to provide mental stimulation.
- Provided temporary relief and support to families of individuals with disabilities.
- Developed positive relationships with clients, their families, and other involved parties.
- Assisted with activities of daily living such as bathing, grooming, dressing, eating, and toileting.
Barista
Starbucks
Colorado Springs
07.2019 - 02.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Associate
Rue21
Arlington, Texas & Colorado Springs
02.2018 - 08.2019
- Greeted customers and provided excellent customer service.
- Maintained a neat and organized sales floor.
- Folded and hung clothing items according to store standards.
- Processed sales transactions using POS system and returned receipts and payment cards to customers.
- Operated the cash register to complete transactions.
Associate
Great American Cookie co
Arlington, Tx
06.2018 - 02.2019
- Cleaned kitchen areas, equipment and utensils.
- Greeted customers upon arrival.
- Monitored stock levels of supplies and materials needed to complete services.
- Maintained up-to-date knowledge of company's products and services.
- Assisted with training new staff members on policies and procedures.
- Maintained cleanliness of work area at all times by sweeping, dusting, mopping floors.
Education
High school diploma -
Goal Academy High School
01.2020
Skills
- Word
- Excel
- Powerpoint
- Insurance Verification
- Appointment Scheduling
- Patient Registration
- Multitasking and Organization
- Customer Service
- HIPAA Compliance
- Team Leadership
- Team Collaboration
- Eligibility Determination
- Data collection and analysis
- Applied Behavior Analysis
- Cash Handling
- Shipment Processing
- Compassionate Caregiving
- Attention to Detail
- Office Administration
Timeline
Patient Care Coordinator
Optum
01.2023 - Current
Registered Behavior Technician
Hopebridge Autism Therapy Center
02.2022 - 11.2022
Respite care provider
Pikes Peak Respite Services
04.2021 - 01.2022
Barista
Starbucks
07.2019 - 02.2021
Associate
Great American Cookie co
06.2018 - 02.2019
Associate
Rue21
02.2018 - 08.2019
High school diploma -
Goal Academy High School