Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Sarah Smithson

Vero Beach,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Server Manager

Grit Scratch Kitchen
Vero Beach, FL
02.2021 - 03.2024
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Assisted in training new servers.
  • Performed troubleshooting to diagnose and resolve system-related problems.

Shopper

Instacart
Vero Beach, Florida
03.2020 - 03.2024
  • Greeted customers and responded to inquiries in a friendly and professional manner via Zendesk
  • Verified product quality and quantity against customer orders.
  • Processed payments accurately and efficiently.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, and frequent repeat customers.

Cultivation Manager

Funk Farms LLC
Benbow, CA
08.2014 - 03.2021
  • Created standard operating procedures for the entire cultivation process from seed to harvest.
  • Analyzed soil composition, fertility levels, and plant health to identify deficiencies and develop solutions.
  • Identified pests, diseases, weeds, and other issues that may affect crop yield.
  • Supervised staff on the proper implementation of cultivation techniques and methods.
  • Maintained records of all planting activities, including seed varieties, fertilizers used, dates planted and harvested.
  • Monitored environmental conditions in greenhouses or fields such as temperature, humidity, light exposure, irrigation systems.
  • Delegated tasks to seasonal workers and supervised completion of duties and responsibilities.

Thru Hike

Pacific Crest Trail
California
03.2014 - 08.2014

Server Manager

Hot Suppa
Portland, ME
04.2013 - 03.2014
  • Monitored system performance to ensure optimal operation of servers.
  • Developed policies, procedures, and standards for server management and maintenance.
  • Ensured that all servers were compliant with industry regulations relating to security protocols.
  • Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Server

Trident Booksellers and Cafe
Boston, MA
09.2010 - 04.2013
  • Provided excellent customer service to ensure satisfaction.
  • Prepared drinks according to standard recipes.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Upheld high standards of sanitation in accordance with health department regulations.

Medical Administrative Assistant

Brigham and Women's Hospital
Boston, MA
11.2008 - 09.2010
  • Greeted patients, verified insurance coverage and collected copayments.
  • Answered phones, scheduled appointments, and provided general information to callers.
  • Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
  • Verified accuracy of medical codes on claims prior to submission.
  • Scanned documents into EHR systems according to established protocols.

SEO Analyst

INFO.COM
Chicago, IL
05.2008 - 11.2008
  • Technical development of search engine algorithms that optimize internet traffic
  • Provided web usability analysis to improve overall user experience
  • Evaluated search engine patterns and directed online keyword and content placement to optimize site exposure in search engines
  • Reported on KPIs to SEO team and quickly responded to divergences to understand root causes.

Marketing Coordinator

INFO.COM
Chicago, IL
05.2007 - 05.2008
  • Created marketing campaigns, pricing structure, and online strategy
  • Analyzed return on investment spreadsheets; recommended changes for profit
  • Managed online databases installing into Microsoft Excel
  • Scheduled and organized website content and worked with consultants for SEO optimization
  • Optimized the department's ROI by closely evaluating expected profit and loss projections for each initiative.
  • Utilized various software tools such as Zendesk and LiveChat to manage conversations with our team.

Education

Art Therapy -

Lesley University

Oceanography -

Southern Maine Community College

Skills

  • Zendesk
  • Verbal Communication
  • Independent worker
  • Teamwork and Collaboration
  • Records management
  • Customer service
  • Staff training
  • Restaurant Operations
  • Policy Implementation
  • Attention to Detail
  • Analytical thinking
  • Task prioritization
  • Multitasking
  • Problem-solving

Certification

Merchant Mariners Captains License

Timeline

Server Manager

Grit Scratch Kitchen
02.2021 - 03.2024

Shopper

Instacart
03.2020 - 03.2024

Cultivation Manager

Funk Farms LLC
08.2014 - 03.2021

Thru Hike

Pacific Crest Trail
03.2014 - 08.2014

Server Manager

Hot Suppa
04.2013 - 03.2014

Server

Trident Booksellers and Cafe
09.2010 - 04.2013

Medical Administrative Assistant

Brigham and Women's Hospital
11.2008 - 09.2010

SEO Analyst

INFO.COM
05.2008 - 11.2008

Marketing Coordinator

INFO.COM
05.2007 - 05.2008

Art Therapy -

Lesley University

Oceanography -

Southern Maine Community College
Sarah Smithson