Sarah Smithson
Vero Beach,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server Manager
Grit Scratch Kitchen
Vero Beach, FL
02.2021 - 03.2024
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Performed troubleshooting to diagnose and resolve system-related problems.
Shopper
Instacart
Vero Beach, Florida
03.2020 - 03.2024
- Greeted customers and responded to inquiries in a friendly and professional manner via Zendesk
- Verified product quality and quantity against customer orders.
- Processed payments accurately and efficiently.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, and frequent repeat customers.
Cultivation Manager
Funk Farms LLC
Benbow, CA
08.2014 - 03.2021
- Created standard operating procedures for the entire cultivation process from seed to harvest.
- Analyzed soil composition, fertility levels, and plant health to identify deficiencies and develop solutions.
- Identified pests, diseases, weeds, and other issues that may affect crop yield.
- Supervised staff on the proper implementation of cultivation techniques and methods.
- Maintained records of all planting activities, including seed varieties, fertilizers used, dates planted and harvested.
- Monitored environmental conditions in greenhouses or fields such as temperature, humidity, light exposure, irrigation systems.
- Delegated tasks to seasonal workers and supervised completion of duties and responsibilities.
Thru Hike
Pacific Crest Trail
California
03.2014 - 08.2014
Server Manager
Hot Suppa
Portland, ME
04.2013 - 03.2014
- Monitored system performance to ensure optimal operation of servers.
- Developed policies, procedures, and standards for server management and maintenance.
- Ensured that all servers were compliant with industry regulations relating to security protocols.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Server
Trident Booksellers and Cafe
Boston, MA
09.2010 - 04.2013
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Upheld high standards of sanitation in accordance with health department regulations.
Medical Administrative Assistant
Brigham and Women's Hospital
Boston, MA
11.2008 - 09.2010
- Greeted patients, verified insurance coverage and collected copayments.
- Answered phones, scheduled appointments, and provided general information to callers.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Verified accuracy of medical codes on claims prior to submission.
- Scanned documents into EHR systems according to established protocols.
SEO Analyst
INFO.COM
Chicago, IL
05.2008 - 11.2008
- Technical development of search engine algorithms that optimize internet traffic
- Provided web usability analysis to improve overall user experience
- Evaluated search engine patterns and directed online keyword and content placement to optimize site exposure in search engines
- Reported on KPIs to SEO team and quickly responded to divergences to understand root causes.
Marketing Coordinator
INFO.COM
Chicago, IL
05.2007 - 05.2008
- Created marketing campaigns, pricing structure, and online strategy
- Analyzed return on investment spreadsheets; recommended changes for profit
- Managed online databases installing into Microsoft Excel
- Scheduled and organized website content and worked with consultants for SEO optimization
- Optimized the department's ROI by closely evaluating expected profit and loss projections for each initiative.
- Utilized various software tools such as Zendesk and LiveChat to manage conversations with our team.
Education
Art Therapy -
Lesley University
Oceanography -
Southern Maine Community College
Skills
- Zendesk
- Verbal Communication
- Independent worker
- Teamwork and Collaboration
- Records management
- Customer service
- Staff training
- Restaurant Operations
- Policy Implementation
- Attention to Detail
- Analytical thinking
- Task prioritization
- Multitasking
- Problem-solving
Certification
Merchant Mariners Captains License
Websites
Timeline
Server Manager
Grit Scratch Kitchen
02.2021 - 03.2024
Shopper
Instacart
03.2020 - 03.2024
Cultivation Manager
Funk Farms LLC
08.2014 - 03.2021
Thru Hike
Pacific Crest Trail
03.2014 - 08.2014
Server Manager
Hot Suppa
04.2013 - 03.2014
Server
Trident Booksellers and Cafe
09.2010 - 04.2013
Medical Administrative Assistant
Brigham and Women's Hospital
11.2008 - 09.2010
SEO Analyst
INFO.COM
05.2008 - 11.2008
Marketing Coordinator
INFO.COM
05.2007 - 05.2008
Art Therapy -
Lesley University
Oceanography -
Southern Maine Community College