Sarah Sneed
Bakersfield,CA
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling issues with patience and tact.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative II
Conduent
11.2021 - 09.2024
- Managed a high volume of calls daily, evaluated, then responded to the needs of clients along with finding proper solutions
- Processed payments, made updates to client accounts as needed
- Provided clients with information of products and services as well as processed orders, forms, and applications
- Routed calls to other team members as needed
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Addressed customer account discrepancies and concerns.
Customer service (Seasonal)
KNIGHTS EVENT MANAGEMENT
03.2017 - 03.2020
- Answered inbound calls and provided callers with event schedules and pricing
Ticket Taker (Seasonal)
KNIGHTS EVENT MANAGEMENT
09.2011 - 10.2018
- Greeted general public and vendors
- Collected, verified authenticity, and scanned tickets into the event and performed a drop count at the end of the night
- Spoke to and welcomed guests as they waited in line as well as directing guests to the appropriate lines
Education
High School Diploma -
Bakersfield Adult School
05.2014
Skills
- Customer service
- Data entry
- Call center customer service
- Written and oral communication
- Quality assurance
- Payment processing
- Documentation and reporting
- Keyboarding
- Eligibility determination
- Account management
- Multitasking and organization
Licenses/ Certificates/ Training
- Empathizing with Customers
- Security Awareness Training
- Confidentiality Training
- Conflict Resolution Training
Certification
- Security Awareness Training - [8/2024]
- Confidentiality Training - [ 6/2024]
Languages
English
Timeline
Call Center Customer Service Representative II
Conduent
11.2021 - 09.2024
Customer service (Seasonal)
KNIGHTS EVENT MANAGEMENT
03.2017 - 03.2020
Ticket Taker (Seasonal)
KNIGHTS EVENT MANAGEMENT
09.2011 - 10.2018
High School Diploma -
Bakersfield Adult School
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