Sarah Snow
Stillwater
Summary
Dynamic manager with extensive experience at Starbucks Coffee Company, excelling in operations management and team leadership. Successfully implemented training programs that enhanced onboarding efficiency and streamlined inventory processes, reducing waste by 20%. Proven ability to foster collaboration and drive performance through strategic planning and effective communication.
Overview
10
10
years of professional experience
Work History
Manager
STARBUCKS COFFEE COMPANY
11.2021 - Current
- Oversaw daily operations, ensuring high standards of customer service and product quality.
- Implemented training programs for new team members, enhancing onboarding efficiency.
- Streamlined inventory management processes to reduce waste and optimize stock levels.
- Developed staff schedules to align with peak business hours, improving operational flow.
- Fostered a collaborative team environment through effective communication and conflict resolution strategies.
- Analyzed sales data to identify trends and inform strategic product placements and promotions.
Assistant Store Manager
STARBUCKS COFFEE COMPANY
09.2019 - 11.2021
- Led daily operations to ensure exceptional customer service and store performance.
- Trained and mentored team members, fostering a collaborative work environment.
- Managed inventory levels, reducing waste and optimizing stock replenishment processes.
- Implemented new procedures to enhance operational efficiency and streamline workflows.
Shift Supervisor
STARBUCKS COFFEE COMPANY
10.2017 - 09.2019
- Monitored inventory levels, reducing waste through effective stock management strategies.
- Collaborated with management to implement promotional campaigns, driving customer engagement.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment for staff and customers.
- Trained new employees and delegated daily tasks and responsibilities.
Barista
STARBUCKS COFFEE COMPANY
11.2015 - 10.2017
- Prepared high-quality beverages according to established recipes and standards.
- Maintained cleanliness and organization of workstations for efficient service delivery.
- Provided exceptional customer service, addressing inquiries and ensuring satisfaction.
- Operated point-of-sale systems accurately for transaction processing and cash handling.
Education
Associate of Applied Science - Psychology
Arizona State University
Tempe, AZ06-2030
High School Diploma -
Stillwater Area Highschool
Stillwater, MN06-2014
Skills
- Team leadership
- Decision-making
- Staff training and development
- Complex Problem-solving
- Operations management
- Strategic planning
- Relationship building
- Performance management
- Policy implementation
Accomplishments
- Achieved Inventory excellence at a district level through effectively helping peers manage their time and create timelines to meet the deadline and following up to ensure accurate execution.
- Accepted into our Accelerated Development Program to gain experience in the District Manager role. Was able to work within many portfolios and identify gaps and implement plans to move results within a larger group.
Languages
English
Full Professional
Timeline
Manager
STARBUCKS COFFEE COMPANY
11.2021 - Current
Assistant Store Manager
STARBUCKS COFFEE COMPANY
09.2019 - 11.2021
Shift Supervisor
STARBUCKS COFFEE COMPANY
10.2017 - 09.2019
Barista
STARBUCKS COFFEE COMPANY
11.2015 - 10.2017
Associate of Applied Science - Psychology
Arizona State University
High School Diploma -
Stillwater Area Highschool