Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Snyder

Sandusky,OH

Summary

Accomplished Office Manager with a proven track record at Firelands Auto Group, enhancing operational efficiency and client satisfaction through expert office administration and exceptional customer service. Skilled in Microsoft Office and confidentiality practices, I successfully processed payroll for 260+ employees and streamlined financial records, significantly boosting accuracy and trust.

Overview

24
24
years of professional experience

Work History

Office Manager

Firelands Auto Group
09.2023 - Current
  • Process payroll for 7 stores est 260 employees on a weekly bases
  • Accounts Payable/Receivable
  • Handle daily deposits makings sure payments are posted to the correct accounts
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Secretary

Sandusky Elks Lodge #285
04.2024 - Current
  • Maintained daily report documents, memos and invoices.
  • Collect member dues
  • Make deposits
  • Keep track of all funds received for Charities
  • Keep track of meeting minutes
  • Post invoices

Office Manager

Victory Honda of Sandusky
05.2020 - 09.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Handled all dealer trades
  • Daily cash deposits
  • Accounts Payable/Receivable
  • Stocking in current inventory received from Honda
  • Post all fundings from lenders
  • Process all Title work and BMV work ensuring that customers received memorandum title and registration in a timely manner
  • Book deals on a daily basis

Teller

US Bank
05.2018 - 05.2020
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Educated customers on use of banking website and mobile apps.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Monitored and reported suspicious activity in line with bank security policies.

General Manager

Jimmy Johns
06.2012 - 05.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Personal Banker/Teller

PNC Bank
12.2000 - 06.2012
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.

Education

High School Diploma -

Sandusky High School
Sandusky, OH
05.2000

Skills

  • CDK Experience
  • Customer Service
  • Verbal and written communication
  • Office Administration
  • Organization
  • Keyboarding skills
  • Appointment Scheduling
  • File Management
  • Document Preparation
  • Calendar Management
  • Digital File Management
  • Schedule Management
  • Sales Support
  • Complex Problem-Solving
  • Multi-Line Phone Systems
  • Administering payroll
  • Accounts Payable
  • Minute Taking
  • Meeting Coordination
  • Expense Tracking
  • Microsoft Office
  • Data Entry
  • Recordkeeping
  • Clear Communication
  • Fast Learner
  • Office Management
  • Excel spreadsheets
  • Clerical Support
  • Employee Communications
  • Office Equipment Operation
  • Confidentiality and Data Protection

Timeline

Secretary

Sandusky Elks Lodge #285
04.2024 - Current

Office Manager

Firelands Auto Group
09.2023 - Current

Office Manager

Victory Honda of Sandusky
05.2020 - 09.2023

Teller

US Bank
05.2018 - 05.2020

General Manager

Jimmy Johns
06.2012 - 05.2018

Personal Banker/Teller

PNC Bank
12.2000 - 06.2012

High School Diploma -

Sandusky High School

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Sarah Snyder