Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sarah Solis

Fillmore,CA

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

9
9
years of professional experience

Work History

Client Relations

Bendpak
12.2022 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Logged call information and solutions provided into internal database.
  • Communicated with customers to assess and address individual needs, providing timely and quality support via salesforce systems.

Patient Service Representative

Change Healthcare
11.2019 - 12.2022
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Used Epic to schedule appointments.
  • Handled customer service inquiries in person, via telephone and through email.
  • Developed and implemented customer service policies and procedures.

Legal Document Specialist

ProDoc
10.2017 - 10.2019
  • Communicated pertinent information to clients via phone, email, and mail.
  • Revised and finalized letters, briefs, and memos.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Interviewed clients to obtain information relevant to cases.
  • Researched statutes, decisions, legal articles, and codes.
  • Developed polished motions and briefs to support litigation processes and court proceedings.
  • Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.

Phone Operator

Pizza Man Dans
02.2015 - 04.2017
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed multi-line phone system .
  • Answered average of 300 calls per day .

Education

High School Diploma -

Fillmore High School
Fillmore, CA

Skills

  • Administrative Support
  • System Implementation
  • Property Closing
  • Policy and Procedure Adherence
  • Problem-Solving Ability
  • Microsoft Word
  • POS Systems Expertise
  • Product Organization
  • Staff Training
  • Report Transcription
  • Stock Management
  • Credit Card Payment Processing
  • Computer Proficiency
  • Shipping and Receiving Understanding
  • Inbound and Outbound Calling
  • Grammar
  • Data Collection
  • Typing Proficiency
  • Freight Operations
  • Data Entry

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Client Relations

Bendpak
12.2022 - Current

Patient Service Representative

Change Healthcare
11.2019 - 12.2022

Legal Document Specialist

ProDoc
10.2017 - 10.2019

Phone Operator

Pizza Man Dans
02.2015 - 04.2017

High School Diploma -

Fillmore High School

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Sarah Solis