Accomplished professional with a Master’s degree and 8 years of experience in program management,instructional design, and facilitation. I have a proven track record of creating interactive and meaningful learning experiences for online learners, leading teams, and driving successful initiatives across various settings. With my collaborative mindset, strong communication skills, and proficiency in problem-solving, I am well equipped to excel in roles that require strategic thinking, team leadership, and a focus on delivering exceptional experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
US Academic Operations Manager
Crimson Education
07.2024 - Current
Support the Head of School in planning and executing a USA Jr. High School program and other offerings at CGA USA.
Aid in updating and maintaining the US pathway course catalogs, handbooks, and other documents needed for the program.
Support the creation and implementation of school programs and learning modes.
Partner with additional team members in the creation of teacher and student onboarding materials.
Support with the establishment of the Arizona charter school.
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Managed cross-functional teams for successful project completion within deadlines and budgets.
Identified program obstacles and communicated possible impacts to team.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Analyzed and reported on key performance metrics to senior management.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Established strong relationships with key stakeholders, ensuring support for program initiatives.
Project Manager
Momentum Sales and Marketing
12.2023 - 07.2024
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Met project deadlines without sacrificing build quality or workplace safety.
Established effective communication among team members for enhanced collaboration and successful project completion.
Collaborated with department heads to identify skill gaps and develop targeted training solutions.
Optimized existing e-learning courses by incorporating interactive multimedia elements to enhance user experience.
Streamlined onboarding processes for new hires.
Assistant Director of Academics
American Leadership Academy - Virtual Campus
10.2022 - 06.2023
Managed the Sierra Vista Learning Center campus and the Virtual Campus as Assistant Director
Created, edited, and formatted course content within the Learning Management System (LMS)
Oversaw the development and implementation of the school's curriculum while conducting audits of all courses to ensure alignment with district curriculum and state standards
Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
Mentored new teachers through observation, feedback, and professional development opportunities.
Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
Assisted the Director in developing innovative programs to improve students' academic performance and retention rate.
Developed strong relationships with community partners to enhance educational opportunities for students.
Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
Led professional development workshops on topics such as classroom management, differentiated instruction, and assessment strategies.
Implemented data-driven strategies for continuous improvement of instruction and curriculum alignment.
Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
Coordinated with HR to refine recruitment strategies, attracting top talent and reducing turnover.
Developed and maintained strong relationships with key stakeholders, ensuring alignment with organizational objectives.
Directed successful implementation of new software system, enhancing data management and operational efficiency.
Improved internal communication with introduction of monthly newsletter, keeping staff informed and engaged.
Improved project outcomes, meticulously planning and monitoring project phases to ensure timely completion.
Enhanced team productivity by leading efforts for streamlining administrative processes.
Spearheaded development of new project management system, significantly improving project tracking and delivery timelines.
Facilitated cross-departmental collaboration to achieve strategic objectives, fostering culture of teamwork and innovation.
Boosted departmental performance, establishing clear metrics and accountability standards.
Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
History Department Chair and History Instructor
American Leadership Academy
06.2018 - 10.2022
Taught various subjects including World History, American History, Government, Economics, and Social Studies across multiple grade levels
Managed curriculum development and implementation for the History Department
Remained current with historical research spanning various domains of historical inquiry
Covered diverse and challenging content to expand students' historical knowledge
Instructed World Religions with an emphasis on critical thinking and cultural awareness
Enhanced department reputation by implementing innovative teaching methods and curriculum improvements.
Mentored junior faculty members to develop their pedagogical skills and career trajectories in academia.
Established clear performance expectations for faculty members, promoting accountability and professional growth.
Streamlined administrative processes for increased efficiency and effectiveness within the department.
Promoted a culture of research excellence by encouraging faculty engagement in scholarly activities and conferences.
Facilitated faculty development initiatives to ensure continuous improvement in teaching quality and expertise.
Oversaw hiring processes, selecting top-tier candidates to join the department's talented team of educators.
Observed, coached and mentored department staff.
Built smooth and productive working relations positively impacting department operations.
Planned and executed professional development sessions for department faculty and staff.
Collaborated with other departments on cross-discipline projects, creating enriching academic experiences for students across campus.
Content Specialist
Inspire Charter Schools
01.2019 - 01.2020
Offered specialized content knowledge to Charter students in California covering subjects such as 6th and 7th grade Social Studies, as well as World History and American History
Maintained open communication with students, parents, and homeschool teachers to offer assistance with the curriculum and address any concerns
Cultivated and maintained positive relationships with homeschool teachers, actively resolving issues and addressing concerns as they arose
History Instructor
Combs High School
07.2017 - 06.2018
Delivered 9th grade World History and Geography lessons
Enhanced student comprehension by utilizing diverse teaching methods and incorporating multimedia into lectures.
Collaborated with colleagues to develop interdisciplinary lessons, providing students with a comprehensive understanding of historical context.
Increased cultural awareness within the classroom by introducing students to historical perspectives from various cultures and time periods.
Assessed student performance through regular evaluations, adjusting teaching strategies as needed to address individual needs and learning styles.
Promoted active learning through the use of interactive activities, such as simulations, role-playing exercises, and debates.
Fostered a positive learning environment by establishing clear expectations for behavior, participation, and academic achievement.
Contributed to departmental growth by participating in curriculum development meetings and implementing new course materials.
Continued personal education in the field of history by attending conferences, workshops, or pursuing advanced degrees to stay current on research trends and best practices in teaching history.
Developed critical thinking skills among students through the use of primary source analysis and group discussions.
Established strong rapport with both students and parents through open communication channels and regular progress updates.
Member Support Executive
Girl Scouts - Arizona Cactus Pine Council
09.2015 - 07.2017
Streamlined support processes for improved efficiency and reduced response times.
Enhanced customer satisfaction by addressing and resolving technical issues promptly.
Maintained composure when faced with difficult customer situations.
Monitored support metrics to identify areas for improvement and implemented changes accordingly.
Strengthen, support, manage, and instruct over 300 volunteers in my designated geographical location.
Send out strategic communications regarding upcoming encampments, activities, and trainings. Track registrations and clicks.
Send out monthly communications to assigned 300 volunteers. Emails contained educational resources, training moments, and strategic stories to increase engagement and retention.
Provided development trainings and learning enrichments to select volunteers.
Maintained a rapport with all volunteers and co-workers.
Coordinated volunteer training programs, ensuring all participants were well-equipped to contribute their skills effectively.
Developed volunteer training program to improve efficiency and service quality.
Oversaw efficient volunteer management by creating detailed training materials and providing clear guidance on specific roles during events.
Improved volunteer recruitment and retention by creating a comprehensive volunteer management system.