Sarah Southard
Jacksonville,NC
Summary
Dynamic professional with expertise in customer service and planogram execution, honed at Advantage Solutions. Proven ability to enhance retail strategies and foster customer relationships. Skilled in effective communication and problem-solving, driving a 20% increase in customer satisfaction. Adept at collaborating with teams to achieve organizational goals. Seasoned Retail Merchandiser with proven experience in product placement, visual standards, and inventory management. Strong record of driving sales through strategic merchandising tactics and customer engagement. Skilled in interpreting consumer behavior to optimize store layout and increase revenue. Known for strong problem-solving skills, creativity in display design, and ability to work well under pressure to meet deadlines.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Retail Merchandiser
Advantage Solutions
03.2025 - 07.2025
- Collaborated with retail teams to implement effective merchandising strategies.
- Executed planograms based on brand guidelines and seasonal promotions.
- Updated store planograms in collaboration with management.
- Assisted customers in selecting appropriate merchandise for their needs.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Cleaned and organized display cases, shelves and aisles.
Vocational Technician
Carobell, Inc.
12.2022 - 12.2023
- Assist member with normal daily activities
- Monitored patient behaviors and reported changes to nursing staff.
- Assisted with daily living activities and personal hygiene for patients.
- Implemented therapeutic activities to promote patient engagement and well-being.
- Documented patient progress and maintained accurate medical records.
- Ensured a safe environment by adhering to safety and sanitation standards.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
Hardees Crew Member
Whiteville, NC
Whiteville, NC
08.2022 - 10.2022
- Tan drive thru
Associate
Walmart
Jacksonville, NC
12.2021 - 05.2022
- Tan freight in apparel
- Helped customers
- Check loans of SC
Customer Service Representative/Call Center
The Results Company
Jacksonville, NC
06.2021 - 12.2021
- Answer phone calls and assist providers with their questions on members
- Resolved customer inquiries through phone, email, and chat communications.
- Maintained accurate customer records and updated information in the database.
- Collaborated with team members to enhance customer service strategies and practices.
- Educated customers on products and services to improve user experience.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Walmart
Whiteville, NC
08.2017 - 09.2018
- Managed customer accounts
- Greeted customers
- Resolved customer issues
Cashier
Bojangles' Restaurants, Inc.
Whiteville, NC
08.2012 - 06.2013
- Processed customer transactions accurately and efficiently at fast-paced restaurant.
- Maintained clean and organized cash register area throughout shifts.
- Assisted customers with menu selections and responded to inquiries promptly.
- Handled cash, credit, and debit transactions while ensuring security protocols.
- Collaborated with team members to ensure smooth service during peak hours.
Cleaner
Comfort Inn
North Myrtle Beach, SC
07.2011 - 10.2012
- I clean the hotel rooms, cleaned the kitchen did laundry moped the floors vacuum
Education
Associate of arts - Accounting Fundamentals
University of Phoenix
Phoenix, AZ09.2016
High school -
North Myrtle Beach High school
Little River, SC01.2009
Skills
- Windows
- Accounts Payable
- Pet care
- Communication skills
- Computer skills
- Customer service
- Microsoft Outlook
- Data entry
- Organizational skills
- Accounting
- Direct support
- Editing
- Housekeeping
- Cash register
- Residential cleaning
- Typing
- Microsoft office
- Microsoft Word
- Phone etiquette
- Journal Entries
- Animal handling
- Experience with children
- Photography
- Planogram execution
- Retail strategy implementation
- Product placement
- Customer relationship management
- Problem solving
- Time management
- Effective communication
- Team collaboration
- Attention to detail
- Pricing strategy
- Critical thinking
- Multitasking
- Communication
- Retail Industry Understanding
- Cleaning and sanitizing
- Problem-solving abilities
- Work documentation
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Retail Merchandiser
Advantage Solutions
03.2025 - 07.2025
Vocational Technician
Carobell, Inc.
12.2022 - 12.2023
Hardees Crew Member
Whiteville, NC
08.2022 - 10.2022
Associate
Walmart
12.2021 - 05.2022
Customer Service Representative/Call Center
The Results Company
06.2021 - 12.2021
Customer Service Representative
Walmart
08.2017 - 09.2018
Cashier
Bojangles' Restaurants, Inc.
08.2012 - 06.2013
Cleaner
Comfort Inn
07.2011 - 10.2012
Associate of arts - Accounting Fundamentals
University of Phoenix
High school -
North Myrtle Beach High school
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