Sarah Spears
Denham Springs,LA
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. A dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director
House Of Grace
07.2017 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments.
- Conducted regular assessments of residents'' physical, emotional, and cognitive well-being to adjust care plans accordingly.
- Streamlined operations by developing and implementing effective policies, procedures, and protocols for the assisted living community.
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Evaluated prospective vendors for essential supplies or services based on competitive pricing, reliability, quality assurance standards ensuring overall operational excellence in the facility.
- Managed budget effectively by monitoring expenses, identifying cost-saving opportunities, and optimizing resource allocation.
- Actively participated in industry conferences or workshops staying current on trends, best practices, and innovations within the assisted living field.
- Maintained a high occupancy rate through targeted marketing strategies and exceptional customer service.
- Implemented safety protocols to mitigate risks and ensure a secure living environment for all residents.
- Fostered strong relationships with local healthcare providers to ensure seamless coordination of resident care services.
- Facilitated smooth transitions for new residents by coordinating move-in processes and providing ongoing support during their adjustment period.
- Organized engaging social events and activities to enhance residents'' quality of life while promoting socialization within the community.
- Conducted regular facility inspections to maintain a clean, safe, and welcoming environment for residents and their families.
- Kept families informed about their “loved ones'' through regular communication channels such as phone calls, or email updates.
- Established and maintained effective communication with staff, healthcare providers and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Managed 12-15 employees with various personalities and from different cultures.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Hospice Volunteer Coordinator
New Century Hospice
04.2015 - 07.2017
- Implemented a mentorship program that paired experienced volunteers with newcomers, fostering a supportive environment.
- Ensured timely coverage of patient needs by maintaining an organized schedule of volunteer assignments.
- Ensured adherence to all regulatory requirements related to volunteer management, maintaining the organization''s reputation and integrity.
- Established partnerships with relevant agencies to expand available resources for patients and families under hospice care.
- Provided compassionate support to families during their loved ones'' end-of-life journey, enhancing their overall experience with hospice care.
- Conducted educational presentations at local schools, churches, and community centers to raise awareness about hospice volunteering opportunities.
- Developed strong relationships with community organizations to promote hospice awareness and recruit dedicated volunteers.
- Facilitated open communication channels between hospice staff, volunteers, and families to provide seamless care experiences.
- Collaborated with interdisciplinary team members to assess patients'' needs for volunteer services, ensuring optimal care provision.
- Boosted volunteer retention rates through regular communication, recognition events, and opportunities for growth.
- Evaluated volunteer performance regularly to identify areas for improvement or additional training needs.
- Enhanced patient care by coordinating and training hospice volunteers effectively.
- Contributed to the overall success of the hospice program by consistently meeting or exceeding volunteer recruitment and retention goals.
- Maintained accurate records of volunteer hours, certifications, and contact information for compliance purposes.
- Restocked and organized supplies for patients, caregivers and volunteers.
- Carried out direct care based on caregiver, family or individual requirements.
- Supported families through difficult transitions and answered questions.
Hospice Office Manager
Generations Hospice / New Century Hospice
03.2006 - 04.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Hospice CNA
Generations Hospice
04.2003 - 03.2006
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Upheld infection control and prevention policies across different patient-facing areas.
Education
Diploma - General Studies
Live Oak High School
Watson, LA05.2004
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Creativity and Innovation
- Staff Management
- Budget Management
- Issues Resolution
- Hiring and Retention
- Rules and regulations
- Partnerships and Alliances
- Facilities Management
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Director
House Of Grace
07.2017 - Current
Hospice Volunteer Coordinator
New Century Hospice
04.2015 - 07.2017
Hospice Office Manager
Generations Hospice / New Century Hospice
03.2006 - 04.2015
Hospice CNA
Generations Hospice
04.2003 - 03.2006
Diploma - General Studies
Live Oak High School