Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Spencer

Canal Fulton,OH

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.

Overview

6
6
years of professional experience

Work History

Operations Manager

David's Bridal
11.2023 - Current
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Monitored store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring timesheets for all roles that clock in and out for all scheduled shifts and breaks
  • Monitored inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensured first quality standards for all merchandise

CSR

David's Bridal
10.2022 - 11.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Assisted customers with account set-up, enabling smooth transitions into using the company's products or services.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Maintained up-to-date knowledge of industry trends and competitor offerings, leveraging this insight when assisting customers in making informed decisions.

Private Nanny

Private Client
05.2022 - 09.2023
  • Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
  • Organized different types of activities to enhance physical and intellectual development.
  • Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.

Youth Leader Volunteer

Rivertree Church
09.2018 - 05.2022
  • Enhanced youth engagement by organizing team-building activities and group discussions.
  • Promoted personal development among youths by guiding goal-setting, time management, and decision-making skills.
  • Collaborated with fellow volunteers to create a safe, inclusive, and supportive environment for all attendees.
  • Contributed to a positive atmosphere by fostering open communication between participants, parents, and staff members.
  • Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.

Education

High School Diploma -

Jackson High School
Massillon, OH
05.2022

Skills

  • Operations Management
  • Customer Service
  • Client Relationships
  • Conflict Resolution
  • Team Cooperation
  • Client consultation
  • Relationship Building

Timeline

Operations Manager

David's Bridal
11.2023 - Current

CSR

David's Bridal
10.2022 - 11.2023

Private Nanny

Private Client
05.2022 - 09.2023

Youth Leader Volunteer

Rivertree Church
09.2018 - 05.2022

High School Diploma -

Jackson High School

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Sarah Spencer