Sarah Spess
Clearwater,FL
Summary
I am a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. I have experience stepping into roles and quickly making positive changes to drive company success. I am focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
I am also a customer-oriented bartender offering [9]-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
12
12
years of professional experience
Work History
Bartender / Server
Sheraton Sand Key Resort
Clearwater Beach , FL
2021.03 - Current
- Make suggestions based on customer tastes and preferences
- Process payments from customers
- Work private events as both bartender and server
- Work with managers to be prepared for all events.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Effectively multitasked within fast-paced environment.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Trained new employees to perform duties.
BDC Internet Sales / Administrative Assistant
Ken Pollock Nissan
Pittston , PA
2018.10 - 2021.03
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Waitress/ Bartender/ Manager
3 Guys Pizza
Dallas , PA
2012.06 - 2018.10
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
- Participated in team meetings to discuss new menu items or changes in policy.
- Trained new employees to perform duties.
Administrative Assistant
Spess Construction
Shavertown , PA
2012.06 - 2017.06
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
Education
High School Diploma -
Lake-Lehman Jr./Sr. High School
Skills
- Memory retention
- Strong multitasking
- Patience and Tolerance
- Outstanding customer service
- Organizational ability
- Customer Service
- Fast Learner
- Teamwork and Professionalism
- Multi-Line Telephone Systems
- Multitasking and prioritization
- Decision-making support
- Training Coordination
Career Overview
I am a committed and motivated person with a strong work ethic, professional demeanor and a positive attitude.
Community Service
- Lake-Lehman Last Knight Committee, 2012, 2016, Provided help with fundraising activities to support an alcohol and drug free event for the graduation class on graduation night.
- Girl Scouts of NEPA, 2006, 2010, Provided a leadership role model for younger girls
Timeline
Bartender / Server
Sheraton Sand Key Resort
2021.03 - Current
BDC Internet Sales / Administrative Assistant
Ken Pollock Nissan
2018.10 - 2021.03
Waitress/ Bartender/ Manager
3 Guys Pizza
2012.06 - 2018.10
Administrative Assistant
Spess Construction
2012.06 - 2017.06
High School Diploma -
Lake-Lehman Jr./Sr. High School
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