Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Standifer

Hixson,TN

Summary

Dynamic Shift Manager at Cracker Barrel with a proven track record in employee training and customer service excellence. Skilled in cash handling and decision-making, I fostered a positive work environment, enhancing team performance and compliance with safety standards, ultimately driving customer satisfaction and operational efficiency.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2026
2026
years of professional experience

Work History

Shift Manager

Cracker Barrell
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.

Bank Teller

First Jackson Bank
06.2025 - Current
  • Processed customer transactions accurately and efficiently.
  • Assisted customers with account inquiries and product information.
  • Maintained cash drawer integrity through careful tracking and balancing.
  • Supported branch operations by organizing paperwork and documentation.
  • Collaborated with team members to enhance customer service experiences.
  • Learned bank policies and procedures to ensure compliance during transactions.

Financial Sales Representative

Builtwell Bank
09.2022 - 05.2025
  • Developed tailored financial solutions to meet client needs and enhance customer satisfaction.
  • Conducted in-depth market analysis to identify potential sales opportunities and improve outreach strategies.
  • Built strong relationships with clients through regular follow-ups and personalized communication.
  • Assisted in processing loan applications, ensuring compliance with regulatory requirements and internal policies.
  • Utilized CRM software to track customer interactions, optimize sales processes, and maintain accurate records.
  • Resolved client inquiries efficiently, contributing to increased retention rates and overall business growth.
  • Maximized revenue potential by identifying cross-selling opportunities for additional products and services.
  • Collaborated with internal departments to develop customized financial solutions tailored to individual client needs.
  • Maintained up-to-date knowledge on industry trends, regulatory changes, and competitor offerings to better serve clients'' needs.

Key Holder

Cato Fashions
05.2021 - 09.2022
  • Assisted in daily store operations, maintaining efficient workflow.
  • Managed cash handling processes, maintaining accuracy during transactions and end-of-day reconciliations.
  • Supported inventory management by organizing stock, conducting regular counts, and minimizing discrepancies.
  • Trained new staff on store policies, procedures, and customer service standards to enhance team performance.

Education

Associate Of Applied Business - Accounting And Finance

Northeast Alabama Community College
Powell, AL

Advanced Diploma -

Pisgah High School
Pisgah, AL
06.2001

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Answering phones
  • Employee training
  • Opening and closing procedures
  • Punctual and reliable
  • Training and mentoring
  • Energetic and enthusiastic
  • Relationship building
  • Team development
  • Staff training and onboarding
  • Payment processing
  • Documentation and reporting
  • Safety compliance
  • Supply ordering

    • Computer skills

Timeline

Bank Teller

First Jackson Bank
06.2025 - Current

Financial Sales Representative

Builtwell Bank
09.2022 - 05.2025

Key Holder

Cato Fashions
05.2021 - 09.2022

Shift Manager

Cracker Barrell

Associate Of Applied Business - Accounting And Finance

Northeast Alabama Community College

Advanced Diploma -

Pisgah High School

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Sarah Standifer