Sarah Stapleton
Clifton Forge,VA
Summary
Compassionate and qualified child services professional that is well-versed in child abuse, neglect and safety concerns. Has strong communication and interviewing skills with families. Works consistently with law enforcement, court officials, and school systems to promote the best interest of the child and family.
Overview
13
13
years of professional experience
Work History
Child Protection Worker / In Home Services
Bath County Department Of Social Services
08.2022 - Current
- Collaborated with schools, law enforcement and other community resources to gather information.
- Investigated home conditions to protect children from harmful environmental areas.
- Collected information through observation and interviews with children, parents, relatives and neighbors.
- Investigated alleged abuse, neglect and abandonment of children to determine abusive or unsafe conditions.
- Attended hearings and depositions in family court.
- Maintained case records and legal documentation.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
Administrative Assistant
Alleghany Regional Hospital
01.2018 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Administrative Assistant
Foster Fuels
12.2013 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Conference Services Assistant
The Homestead Resort
07.2010 - 11.2013
- Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.
- Facilitated communication between teams handling catering, audio visual and room setup.
- Operated multi-line phone system to receive, screen and redirect calls.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
Education
Bachelor of Science - Social Work
Liberty University
Lynchburg, VA05.2024
Skills
- Case Report Management
- Child Abuse and Neglect Identification
- Caseload Management
- Youth Interviewing
- Crisis Intervention Techniques
- Interviewing Strengths
- Family Support
- Service Management
- Detailed Records and Reporting
- Case Planning and Management
- Team Communication
Additional Information
Certified Mandated Reporter
Certified in Recognizing and Reporting Child Abuse and Neglect
Timeline
Child Protection Worker / In Home Services
Bath County Department Of Social Services
08.2022 - Current
Administrative Assistant
Alleghany Regional Hospital
01.2018 - 02.2020
Customer Service Administrative Assistant
Foster Fuels
12.2013 - 12.2017
Conference Services Assistant
The Homestead Resort
07.2010 - 11.2013
Bachelor of Science - Social Work
Liberty University
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