Sarah Starrh
Phoenix,AZ
Summary
Customer-savvy and accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to grow with EMCOR.
Overview
16
16
years of professional experience
Work History
Facilities Coordinator
EMCOR Facilities Services, Inc.
06.2023 - Current
- Improved facility efficiency by implementing preventive maintenance programs and coordinating with vendors for timely completion.
- Ensured safety compliance by conducting regular inspections, identifying potential hazards, and implementing corrective actions.
- Streamlined work order processes to increase response time and enhance customer satisfaction.
- Collaborated with cross-functional teams on facility projects, leading to improved work environments and increased productivity.
- Developed training programs for staff members, resulting in a more skilled workforce and higher quality services.
- Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Prepared reports and schedules with accuracy.
- Processed and approved quotes in a timely and efficient manner.
- Assisted in training new hires.
- Proficient in EMCOR Via, updating the work orders daily with clear and concise notes.
- Developed strong professional relationship with the customer and acted as the primary POC for our facility manager during any scheduled absence.
- Demonstrates strong team player mindset. Always willing to help with challenges in regions that are not my own. I love being able to help my other team members whenever I am able to provide them with assistance.
- Managing customer escalations and ensuring they are carried out to resolution.
- Managing work orders through EMCOR VIA and Power BI and Excel.
- Running teams meetings for our team during our facilities manager scheduled PTO.
Wine Sales Consultant
Scout And Cellar Clean Crafte Wine
04.2020 - 04.2021
- Sales Consultant for clean crafted wine delivery subscriptions and bulk wine sales.
- Answered customer questions about products and services and promoted key items.
- Input customer orders and information into company website.
- Keeping company website inventory up to date
- Listened to customer needs and desires to identify and recommend optimal products.
- Informed customers of current store promotions to encourage additional sales purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Food and Beverage Associate
Renaissance Clubsport (Marriott)
05.2008 - 07.2018
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Trained new staff members on company policies and procedures.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Worked diligently in a very fast and busy environment.
- Managed food and drink orders in very organized and efficient, timely manner.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Orchestrated positive customer experiences by overseeing every area of food and beverage operations.
- Utilized POS system to receive and process food and beverage orders.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic up-scale restaurant while maintaining calm, professional demeanor.
Front Desk Receptionist
Southern California Veterinary Specialty Hospital
03.2011 - 07.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Maintained transaction security by verifying payment cards against identification.
Customer Service Cashier
A.C.E Hardware
09.2008 - 02.2011
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Completed file maintenance log for price discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Conducted inventory counts
Education
Real Estate Development
Irvine Valley College
Irvine, CA01.2009
Skills
- Customer Service Experience
- Hospitality Management
- Performance Strategies
- Process Monitoring
- Customer Relations
- Staff Leadership
- Attentive Service
- Billing and Payment Processing
- Customer Needs Assessments
- Problem Detection and Resolution
- Financial Transactions
- Suggestive Selling
- Guest Satisfaction
- Work Order Management
- Repairs and maintenance
- Vendor coordination
- Teamwork and Collaboration
- Adaptability and Flexibility
- Time management abilities
- Written Communication
- Able to work through multiple report systems
- Microsoft Excel proficiency
- Project Coordination
Timeline
Facilities Coordinator
EMCOR Facilities Services, Inc.
06.2023 - Current
Wine Sales Consultant
Scout And Cellar Clean Crafte Wine
04.2020 - 04.2021
Front Desk Receptionist
Southern California Veterinary Specialty Hospital
03.2011 - 07.2013
Customer Service Cashier
A.C.E Hardware
09.2008 - 02.2011
Food and Beverage Associate
Renaissance Clubsport (Marriott)
05.2008 - 07.2018
Real Estate Development
Irvine Valley College
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