Sarah Stavarski
Sinking Spring,PA
Summary
Strategically-minded individual known for high productivity and efficient task completion. Possess specialized skills in logistics management, route optimization. Excel in communication, problem-solving, and time management, ensuring seamless operations and customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Load Planner
Penske Logistics,
Reading, PA
01.2024 - Current
- Reviewed transportation documents such as manifests, packing lists, certificates of origin, prior to releasing cargo for shipment.
- Assessed truck capacity utilization by analyzing actual versus theoretical loads.
- Resolved discrepancies between invoices from carriers and vendors and data entered into the system.
- Utilized specialized software programs to generate load plans based upon weight, volume, route restrictions, safety regulations.
- Negotiated rates with carriers according to customer needs while keeping costs within budget parameters.
- Cooperated with customs agents during clearance process at ports of entry and exit.
- Maintained detailed records of all inbound shipments including tracking numbers, carrier information, estimated time of arrival, and shipment costs.
- Prepared documentation related to international shipments including customs declarations and export licenses.
- Coordinated with customers, vendors, and internal departments to ensure that all orders were shipped in a timely manner.
- Developed efficient loading plans for freight shipments to optimize space and maximize cost savings.
- Communicated regularly with carriers to ensure that goods were delivered safely and on schedule.
- Assisted in resolving claims involving damages or shortages due to improper handling or misrouting of cargo.
- Evaluated current logistics processes; identified areas for improvement; recommended changes accordingly.
- Investigated problems related to shipping delays or incorrect deliveries; developed solutions and took corrective action when necessary.
- Trained new team members through guidance and training.
- Arranged appointment times for deliveries for both customers and suppliers.
- Created and exported shipment and receiving plans to coordinate appropriate personnel and departments.
- Listened to customers' comments, responded appropriately and forwarded issues to appropriate department.
Rental Support Coordinator
Penske Truck Rental
Reading, PA
01.2017 - Current
- Managed customer interactions on social media platforms using Facebook, Twitter, Hootsuite, and Instagram to ensure customers received timely responses in Penske's voice, using the proper and public etiquette
- Helped lead projects to improve the RentalNet user experience
- Collected and helped to implement changes to Salesforce processes to increase efficiency in Voice of the Customer flows, Home Depot logs, and Social Media tracking
- Coordinated process improvement efforts and issue resolution with Consumer Development Managers across the organization
- Provided support to Penske agent locations for rental account reconciliation and truck availability
- Trained Penske agents on how to use Penske systems to perform customer interactions
- Supervised call quality and efficiency, providing coaching and training to associates
- Managed Watchlist and Do Not Rent processes for both commercial and household clients to prevent data breaches and misuse
- Developed and maintained training material for new Home Depot associates
- Created and maintained department procedures manual
Customer Service Rep
Penske Used Trucks
Reading, PA
01.2019 - 04.2020
- Great attendance record and on time for each shift
- Answered recorded calls per call grading system flow
- Prepped customers for sale reps to have them ready to buy a truck
- Communicated via messenger with rest of team to have an open communication stream to have customer's needs met
- Learned how VR department works
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
Moving Advisor
Penske Truck Rental
Reading, PA
10.2016 - 12.2017
- Exceeded metrics of transacted revenue on inbound and outbound sales
- Consistently met my short and long-term targets
- Handled customer complaints with empathy and composure
- Proactively participated in meetings and helped create new practices
- Processed a range of documentation and entered information into databases
- Trained, coached, and supervised new staff members
- Pitched ideas on how to improve performance and efficiency
- Helped management to identify workflow issues and find solutions
Bartender
T.G.I. FRIDAY'S - Bar & Restaurant
Clifton, NJ
10.2008 - 10.2016
- At end of each shift, did inventory on all liquor and beer At end of each month, went over sales in comparison to see how certain promotions were holding out, making sure that no liquor was lost / or that we had too much of it. Was trusted by all managers to run the bar by myself most nights, including counting the cash drawer and all the paperwork to be done. Keeping a clean and organized workspace for myself and for other coworkers, and guests. Multitasking in a high volume, fast paced environment Tended to guests to make sure they have everything they need in a timely fashion. Tested written and practical for over 300 drink recipes to make sure they were made to spec for each guest. Informed guests about specials and helped guide them through the menu for them to find what the best choice to maximize their experience. Trained all new thires and helped by making them test both written and practical to emsure that the trainee was ready to be on their own. Handled cash and credit card transactions and mkde sure the drawer was always accurate.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins and coolers as needed throughout shift.
- Developed good working relationships with fellow employees through effective communication.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Performed opening and closing duties including restocking supplies.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Adhered to state regulations regarding serving alcohol responsibly.
- Assisted in setting up the bar for service shift.
- Resolved customer complaints in a professional manner.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Upsold customers from shelf to premium brands to help boost sales.
Hair Stylist
Salon 518
Short Hills, NJ
01.2009 - 12.2015
- Increased customer return rate by over 100%
- Changed visual merchandising to display products in a way to increase revenue for the salon. Product sales increased by 44%
- Created and maintained a list of customer expectations and preferences to ensure client satisfaction
- Served on average 18 clients per day
- Provided in-home services to help elderly clients who were unable to travel
- Participated in large expos including annual fashion shows for Loreal and the International Beauty Show in NYC
Education
Cosmetology
Artistic Academy
Morris Plains01.2009
Lock Haven University
01.2008
Diploma -
West Orange High School
01.2005
Skills
- Teamwork
- Problem-Solving
- Customer service
- Leadership
- Sales
- Handling conflict
- Mentoring
- Office administration
- Social media
- Data analysis
- Process improvement
- Effective communication
- Logistics analysis
- Auditing
- Freight coordination
Certification
- Cosmetology - State Certification, 2009
- Salesforce Certification, 2006
References
- Rosanne Stofers, Senior Manager, Central Reservations, 610-301-3876, Rosanne.Stofers@penske.com
- Meghan Cocuzza, Supervisor, Central Reservations, 610-603-6548, Meghan.Cocuzza@penske.com
- Tierra Herrington, Supervisor, Freight Management, 470-390-5922
Languages
English
Accomplishments
- High Achievment award for grades and attendance from Artistic Academy.
References
References available upon request.
Timeline
Load Planner
Penske Logistics,
01.2024 - Current
Customer Service Rep
Penske Used Trucks
01.2019 - 04.2020
Rental Support Coordinator
Penske Truck Rental
01.2017 - Current
Moving Advisor
Penske Truck Rental
10.2016 - 12.2017
Hair Stylist
Salon 518
01.2009 - 12.2015
Bartender
T.G.I. FRIDAY'S - Bar & Restaurant
10.2008 - 10.2016
Cosmetology
Artistic Academy
Lock Haven University
Diploma -
West Orange High School
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