Sarah Steffen
Southgate
Summary
Dynamic customer service professional with a proven track record at Cricket Wireless, excelling in conflict resolution and client support. Recognized for enhancing customer satisfaction through effective communication and problem resolution. Skilled in upselling techniques and menu knowledge, fostering loyalty and repeat business while managing high-stress situations with professionalism.
Overview
5
5
years of professional experience
Work History
Waitress
Pepper Pod Family Restaurant
10.2021 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Trained new waitstaff on menu items, service protocols, and customer interaction techniques.
Customer Service Representative
Cricket Wireless
03.2021 - 08.2021
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Provided product knowledge to customers, enhancing overall satisfaction and loyalty.
- Assisted in troubleshooting technical issues related to devices and services, improving customer experience.
- Trained new staff on company policies and best practices, fostering a knowledgeable support team.
- Identified recurring issues and suggested improvements to management, contributing to enhanced service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
GED -
Newport Adult Education
Newport, KYSkills
- Client support
- Order processing
- Effective time management
- Effective conflict resolution
- Upselling techniques
- Menu knowledge
- Cash handling
- Communication skills
- Active listening
- Problem resolution
Timeline
Waitress
Pepper Pod Family Restaurant
10.2021 - Current
Customer Service Representative
Cricket Wireless
03.2021 - 08.2021
GED -
Newport Adult Education