Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Stefhon

Rio Rancho,NM

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Central Support Operations Coordinator

Optum
04.2023 - Current
  • Actively listened to providers, handled concerns quickly and escalated major issues to supervisor.
  • Placed outbound customer service or customer satisfaction calls to follow up on authorization status.
  • Documented calls and complaints using call center's CRM database.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new personnel regarding company operations, policies and services.
  • Sought out extra training opportunities to enhance leadership abilities.
  • Helped large volume of providers every day with positive attitude and focus on customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Cross-trained and provided backup support for other teams.

Restaurant Front of House Manager

Chick-fil-A
03.2023 - Current
  • Resolved guests complaints while maintaining positive customer environment.
  • Performed cash handling activities and secured nightly bank deposits.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.

Loan Partner 1

Waterstone Mortgage Corporation
08.2020 - 04.2023
  • Serve as the primary contact and liaison between clients, branch manager, and assigned mortgage loan originator and conduct meetings to coordinate any follow-up items
  • Coordinate and prepare documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
  • Review all loan package documentation for discrepancies, omissions, and income calculation then report any discrepancies to the loan originator
  • Follow up and respond to customer and in-house inquiries on transactions as needed in order to provide superior customer service
  • Request and review file documentation, including employment verifications, title and insurance
  • Communicate with the loan processor regarding documentation needed to process the loan and maintain effective follow up to ensure receipt of needed documents
  • Assist loan processors to gather information to clear underwriting conditions
  • Responds to inquiries and follows up with key individuals promptly to resolve problems
  • Maintain complete and accurate information within the Loan Processing System while effectively managing a high volume of loans.

Shift Lead

Chick-fil-A
10.2018 - 05.2020
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Responded to and resolved customer questions and concerns.
  • Completed cash and credit card transactions accurately using POS software.

Education

Bachelors in Education - Communication Disorders And Early Childhood

New Mexico State University
Las Cruces, NM
05.2018

Skills

  • Dependable and Adaptable
  • Organized
  • Collaborative Team Member
  • Cash Handling
  • Customer Service
  • Attention to Detail
  • Microsoft Office Proficiency
  • Cross-functional Collaboration
  • Team Training

Timeline

Central Support Operations Coordinator

Optum
04.2023 - Current

Restaurant Front of House Manager

Chick-fil-A
03.2023 - Current

Loan Partner 1

Waterstone Mortgage Corporation
08.2020 - 04.2023

Shift Lead

Chick-fil-A
10.2018 - 05.2020

Bachelors in Education - Communication Disorders And Early Childhood

New Mexico State University
Sarah Stefhon