Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Central Support Operations Coordinator
Optum
04.2023 - Current
Actively listened to providers, handled concerns quickly and escalated major issues to supervisor.
Placed outbound customer service or customer satisfaction calls to follow up on authorization status.
Documented calls and complaints using call center's CRM database.
Trained and guided team members to maintain high productivity and performance metrics.
Trained new personnel regarding company operations, policies and services.
Sought out extra training opportunities to enhance leadership abilities.
Helped large volume of providers every day with positive attitude and focus on customer satisfaction.
Met customer call guidelines for service levels, handle time and productivity.
Cross-trained and provided backup support for other teams.
Restaurant Front of House Manager
Chick-fil-A
03.2023 - Current
Resolved guests complaints while maintaining positive customer environment.
Performed cash handling activities and secured nightly bank deposits.
Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Motivated staff to perform at peak efficiency and quality.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Adhered to safe work practices, food safety regulations, and corporate guidelines.
Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Loan Partner 1
Waterstone Mortgage Corporation
08.2020 - 04.2023
Serve as the primary contact and liaison between clients, branch manager, and assigned mortgage loan originator and conduct meetings to coordinate any follow-up items
Coordinate and prepare documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
Review all loan package documentation for discrepancies, omissions, and income calculation then report any discrepancies to the loan originator
Follow up and respond to customer and in-house inquiries on transactions as needed in order to provide superior customer service
Request and review file documentation, including employment verifications, title and insurance
Communicate with the loan processor regarding documentation needed to process the loan and maintain effective follow up to ensure receipt of needed documents
Assist loan processors to gather information to clear underwriting conditions
Responds to inquiries and follows up with key individuals promptly to resolve problems
Maintain complete and accurate information within the Loan Processing System while effectively managing a high volume of loans.
Shift Lead
Chick-fil-A
10.2018 - 05.2020
Completed store opening and closing procedures and balanced tills.
Trained new employees and delegated daily tasks and responsibilities.
Kept employees operating productively and working on task to meet business and customer needs.
Responded to and resolved customer questions and concerns.
Completed cash and credit card transactions accurately using POS software.
Education
Bachelors in Education - Communication Disorders And Early Childhood
New Mexico State University
Las Cruces, NM
05.2018
Skills
Dependable and Adaptable
Organized
Collaborative Team Member
Cash Handling
Customer Service
Attention to Detail
Microsoft Office Proficiency
Cross-functional Collaboration
Team Training
Timeline
Central Support Operations Coordinator
Optum
04.2023 - Current
Restaurant Front of House Manager
Chick-fil-A
03.2023 - Current
Loan Partner 1
Waterstone Mortgage Corporation
08.2020 - 04.2023
Shift Lead
Chick-fil-A
10.2018 - 05.2020
Bachelors in Education - Communication Disorders And Early Childhood