Sarah Stein
General Manager
Ann Arbor,MI
Summary
Highly proactive manager with seven years of experience in team leadership in the hospitality industry. Background includes ability to drive profitability, exceptional communication and staff oversight skills, and customer service in fast-paced settings.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Anna’s House Restaurant
Ann Arbor, MI
05.2021 - Current
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Manager
Weber's Boutique Hotel & Restaurant
Ann Arbor, MI
03.2017 - 05.2021
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Expanded restaurant''s reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Established rapport with guests through personalized interactions that led to repeat business.
- Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
Intensive Juvenile Probation Officer
Washtenaw County Trial Court
Ann Arbor, MI
05.2008 - 03.2017
- Coordinated with mental health professionals to address substance abuse concerns and emotional well-being among juveniles under supervision.
- Maintained accurate records and documentation for each case, facilitating efficient communication among stakeholders and informed decision-making processes.
- Collaborated with youth, families, and the community to promote community safety by increasing prosocial activities and restoring victims both emotionally and monetarily.
- Work with youth and families to implement structure in the home, promoting pro-social behavior in the community, addressing substance abuse issues, and decreasing criminal activity.
- Strengthened family dynamics for successful rehabilitation by providing resources and support to both juveniles and their families.
- Conducted thorough assessments of juvenile offenders to determine risk levels, needs, and appropriate supervision strategies.
- Contributed to a safe and supportive work environment by actively participating in team meetings, offering constructive feedback, and sharing knowledge with colleagues.
- Testified in court proceedings, providing clear recommendations based on thorough evaluations and knowledge of best practices in juvenile justice.
- Participated in ongoing professional development opportunities to stay current on trends, research, and best practices in the field of juvenile justice.
- Enhanced community safety by closely monitoring and supervising juveniles on probation, ensuring compliance with court-ordered conditions.
- Identified a need to address Juvenile gang activity in Washtenaw County and was an active member of the Gang Task Force Team.
- Oversaw tether equipment inventory across all divisions of the Juvenile Court, implemented staff training on tethers, as well as monitoring youth on GPS tether.
- Transport Youth, both securely and non-securely to and from appointments, other detention facilities, and Residential Placements.
Youth Counselor
Washtenaw County Children’s Services
Ann Arbor, MI
09.2002 - 05.2008
- Daily counseling of Court Ordered youth in an Outpatient Juvenile Delinquency Program, as well as an Outpatient Substance Abuse program.
- Outreach program coordinator for the Outpatient Program.
- Rational Behavioral Treatment team leader and facility trainer.
- Daily facilitation of RBT groups, relationships modules, as well as life skills modules.
- Coordinate with Substance Abuse therapists to ensure treatment goals are achieved.
- Children’s Services Drug Court representative for bi-weekly Review of Placement Hearings with the Judge.
- Transport Youth, both securely and non-securely to and from appointments, other detention facilities, and Residential Placements.
Education
Master’s Degree in Social Work: Interpersonal Practice With Children, Youth, And Families -
University of Michigan
Ann Arbor, MI05.2010
Bachelor of Arts - Social Work & Sociology
Hope College
Holland, MI 05.2001 - 05.2000
Skills
Operations Management
Guest Relations
Staff Management
Customer-Oriented
Adaptable
Conflict resolution techniques
Schedule Coordination
Employee Retention
Staff Scheduling
Awards
- December 2023, Serve Safe Certified
- General Manager of the Month Award, March 2023: Highest Restaurant sales for 10 consecutive months, with the largest monthly increase in sales, while achieving the monthly prime goal.
- 2006 Youth Counselor of the Year - Washtenaw County Children's Services.
- CDL with a passenger endorsement
Certification
Commercial Drivers License - 2002 to Current
Timeline
General Manager
Anna’s House Restaurant
05.2021 - Current
Manager
Weber's Boutique Hotel & Restaurant
03.2017 - 05.2021
Intensive Juvenile Probation Officer
Washtenaw County Trial Court
05.2008 - 03.2017
Youth Counselor
Washtenaw County Children’s Services
09.2002 - 05.2008
Bachelor of Arts - Social Work & Sociology
Hope College
05.2001 - 05.2000
Master’s Degree in Social Work: Interpersonal Practice With Children, Youth, And Families -
University of Michigan