Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Stephens

Surprise,AZ

Summary

Dynamic Office Manager with a proven track record at Home Realty, excelling in document organization and customer service. Skilled in developing office policies and training new hires, I fostered a collaborative environment that enhanced team performance. My strong communication skills and attention to detail ensured efficient operations and satisfied clients.

Overview

10
10
years of professional experience

Work History

Office Manager

Home Realty.
Sun City West, AZ
06.2022 - Current
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Maintained filing system for records, correspondence and other documents.
  • Maintained confidential records relating to personnel matters.
  • Developed and implemented office policies and procedures.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Organized company events including holiday parties, team building activities .
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Operations Manager

Tempus West Valley Realty
Sun City, AZ
10.2017 - 06.2022
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Addressed customer concerns with suitable solutions.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Monitored inventory and ordered supplies as needed

Customer Care Representative

American Express
Phoenix, AZ
08.2015 - 10.2017
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Maintained up-to-date knowledge of company products, services, and promotions.
  • Gathered customer feedback to suggest improvements for products and services.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Answered customer inquiries over the phone and via email.
  • Resolved customer complaints promptly and professionally.
  • Escalated unresolved issues requiring further investigation or specialized expertise.
  • Delivered customer support to high call load each shift.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
  • Educated customers where applicable to alleviate need for future contact.
  • Promoted available products and services to customers during service, account management and order calls.

Education

Real Estate

Arizona School of Business And Real Estate
Glendale, AZ
07-2018

High School Diploma -

North Newton
Morocco, IN
06-1997

Skills

  • Office management
  • Document organization
  • Inventory management
  • Confidential record keeping
  • Customer service
  • Contract review
  • Training and development
  • Time management
  • Communication skills
  • Administrative support
  • Office administration
  • Operations management

Timeline

Office Manager

Home Realty.
06.2022 - Current

Operations Manager

Tempus West Valley Realty
10.2017 - 06.2022

Customer Care Representative

American Express
08.2015 - 10.2017

Real Estate

Arizona School of Business And Real Estate

High School Diploma -

North Newton

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