Sarah Stevens
Encino,CA
Summary
Passionate and solution-driven professional with extensive experience in customer service and administrative support. Expertise includes project coordination, client services and strategic planning. Proven track record of collaborating with diverse teams and exceeding performance targets while promoting a positive culture in a fast paced environment. Adept in cultivating relationships with team members and driving organizational growth.
Overview
8
8
years of professional experience
Work History
Provider Of Network Operations
MedPoint Management
10.2022 - Current
- Authored documentation for system configuration and troubleshooting.
- Implemented network security measures to minimize data loss.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Executed timely and accurate updates of provider information.
- Interfaced with Contracts Team and Utilization Management to facilitate Credentialing assistance
- Diagnosed and executed resolution for network and server issues
Shift Leader/Bartender
Davenport's Restaurant
10.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provider all-encompassing services for 50+ customers per shift, generating $3000+ in revenue
- Implemented proper sales techniques through recommending items based on client preferences with goal of increasing sales
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements
Bartender
The Local Peasant
07.2015 - 10.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- High Volume service, while maintaining composure, speed, organization and efficiency
- Developed new signature cocktails to support bar marketing brand and increase profits.
Education
Bachelor of Science - Healthcare Administration
California State University, Northridge
Northridge, CA05.2021
Skills
- Hospitality and Accommodation
- Operations Management
- Team Player
- Detail-Oriented
- Self-Starter
- Complex Problem-Solving
- Meeting Sales Goals
- Excellent Written and Verbal Communication
- Analytical
- Digital Databases
Timeline
Provider Of Network Operations
MedPoint Management
10.2022 - Current
Shift Leader/Bartender
Davenport's Restaurant
10.2020 - Current
Bartender
The Local Peasant
07.2015 - 10.2022
Bachelor of Science - Healthcare Administration
California State University, Northridge
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