Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Steward

Sarah Steward

Fort Worth,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Telecommunications Operator

Pantego Police Department
06.2019 - 01.2023
  • Performed clerical work such as sorting mail, creating employee schedules, and assisting citizens at the front desk.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch units such as police, fire and EMS while tracking data in real-time environments.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Read system maps and caller information, and documented details in system.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Entered criminal record checks, driver license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.

Corrections Corporal

Waller County Sheriffs Office
09.2018 - 06.2019
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Conducted routine and emergency head counts.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Completed intake paperwork, fingerprints and searches.
  • Booked new inmates into facility and processed inmates for release.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Identified needed updates to correctional plans and assigned inmates to appropriate housing.
  • Notified victims of upcoming inmate releases.
  • Managed monetary records and deposits.
  • Lieutenant in training.
  • Manned the control room by restricting access to authorized personnel only to gain entry into another secured area of the correctional facility; including by way of CCTV and two-way radio.

Corrections Officer

Ochiltree County Sheriff's Office
01.2017 - 09.2018
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering the correctional facility.
  • Routinely counted inmates and in response to potential security breaches.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Authored incident reports for management on violations and discrepancies.
  • Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
  • Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
  • Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
  • Examined incoming and outgoing mail to detect contraband.
  • Led inmate work crews completing maintenance, construction, farming and operations activities.

Assistant Manager

Toot N Totum
09.2016 - 01.2017
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Volunteer Coordinator

Panhandle Crisis Center
09.2015 - 09.2016
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Developed volunteer policies and procedures, codes of conduct and volunteer standards.
  • Recruited, interviewed and hired volunteers to fill positions for the front desk and shelter.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Answer incoming calls and manned the front desk when needed for coverage.

Nanny

CDS In Texas
08.2014 - 08.2015
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Assisted children with homework assignments and special projects across different subjects.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Read and discussed stories with children to boost literacy and reading comprehension skills.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.

Deli Department Manager

Walmart
04.2012 - 08.2014
  • Developed and implemented systems to maintain accurate records of product costs, production and losses.
  • Delivered front-end support to staff during rush periods.
  • Contributed to schedule creation and set daily priorities for supervisory staff.
  • Purchased products for deli department according to store product guidelines.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Inventoried food products and associated materials on a weekly basis.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Education

Associate of Arts - Human Service Management

University of Phoenix
Tempe, AZ
12.2014

Skills

  • Inventory Management
  • First Aid/CPR
  • Critical Thinking and Multitasking abilities
  • Time Management
  • Staff Supervision
  • Analytical and Clerical Skills
  • Call Forwarding
  • Negotiation and Conflict Resolution
  • Shrink Minimization
  • Scheduling and Coordinating
  • Cash Deposits and Receipts
  • Computer skills in Microsoft Office Applications

Timeline

Telecommunications Operator

Pantego Police Department
06.2019 - 01.2023

Corrections Corporal

Waller County Sheriffs Office
09.2018 - 06.2019

Corrections Officer

Ochiltree County Sheriff's Office
01.2017 - 09.2018

Assistant Manager

Toot N Totum
09.2016 - 01.2017

Volunteer Coordinator

Panhandle Crisis Center
09.2015 - 09.2016

Nanny

CDS In Texas
08.2014 - 08.2015

Deli Department Manager

Walmart
04.2012 - 08.2014

Associate of Arts - Human Service Management

University of Phoenix

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Sarah Steward