SARAH STEWART
Kingston,TN
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am an experienced banker with over 15 years of experience in banking. Excellent reputation for resolving problems and improving customer satisfaction as well as bringing in new customers.
Overview
20
20
years of professional experience
Work History
Title Processor
TITLE ONE, INC
Kingston, TENNESSEE
03.2019 - Current
- Enter title and legal information into database.
- Prepared tax and title documents to submit legal property transfers.
- Received and processed paperwork for Deeds and real estate closings.
- Communicated with customers to resolve common title issues.
- Organized and prepared tax and title documents to transfer ownership of property.
- Assisted with preparation and submission of affidavits, deeds and other records for land purchases.
- Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
- Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
- Reviewed legal documents such as mortgage loans, title liens and property easements to assess relevant property factors.
- Contacted appropriate agencies to complete searches, order records and obtain documents.
- Searched and analyzed real estate records.
Assistant Manager/CSR
United Community Bank
Kingston, Tennessee
11.2001 - 07.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
High School Diploma -
Roane County High School
Kingston, TN05.1997
Skills
- Clerical Support
- Personnel Scheduling
- Administrative Management
- Title Processing
- Customer Support Needs Assessment
- Customer Care
- Cash Handling
- Balancing
Timeline
Title Processor
TITLE ONE, INC
03.2019 - Current
Assistant Manager/CSR
United Community Bank
11.2001 - 07.2018
High School Diploma -
Roane County High School
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