Sarah Stiltz - Office Administrator / Patient Care Coordinator - Hanger Clinic

Summary

Personable Bilingual Office Administrator with 22 plus years in the Medical Office Environment including both front & back office duties. Experienced in prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment, able to provide Medical Assistant duties as needed in addition to office duties

Overview

10

years of professional experience

Work History

Office Administrator / Patient Care Coordinator

Hanger Clinic

1708 Coit Rd Ste # 100 Plano, Tx. 75075

01.2014 - Current

Interacted with customers by phone, email, or in-person to provide information.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained electronic and paper filing systems for easy retrieval of information.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Contributed to a positive work environment by fostering strong working relationships among colleagues.
Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Managed and properly accounted for petty cash issued to facilitate general office activities.
Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
Can provide Medical Assistant Support as well w/experience in first aid, vitals & phlebotomy

Education

Medical Assistant Diploma - Medical Assistant

High Tech Institute

Orlando, FL

2001

Graduated W/Honors - General, College Level Spanish

Apopka High School

Apopka, FL

05.1997

Skills

Customer Service
Office Administration
Administrative Support
Database entry
File Organization
Office Management
Customer Engagement
Verbal Communication

Telephone reception
Customer Relationship Management (CRM)
Schedule and calendar management
Inbound phone call handling
Managing office supply inventory
Event Coordination
Medical Assistant duties: vitals, phlebotomy
Complaint Resolution

Languages

English

Native or Bilingual

Spanish

Full Professional

Timeline