Sarah Stiltz
Forney,TX
Summary
Personable Bilingual Office Administrator with 22 plus years in the Medical Office Environment including both front & back office duties. Experienced in prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment, able to provide Medical Assistant duties as needed in addition to office duties
Overview
10
10
years of professional experience
Work History
Office Administrator / Patient Care Coordinator
Hanger Clinic
01.2014 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Can provide Medical Assistant Support as well w/experience in first aid, vitals & phlebotomy
Education
Medical Assistant Diploma - Medical Assistant
High Tech Institute
Orlando, FL2001
Graduated W/Honors - General, College Level Spanish
Apopka High School
Apopka, FL05.1997
Skills
- Customer Service
- Office Administration
- Administrative Support
- Database entry
- File Organization
- Office Management
- Customer Engagement
- Verbal Communication
- Telephone reception
- Customer Relationship Management (CRM)
- Schedule and calendar management
- Inbound phone call handling
- Managing office supply inventory
- Event Coordination
- Medical Assistant duties: vitals, phlebotomy
- Complaint Resolution
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Office Administrator / Patient Care Coordinator
Hanger Clinic
01.2014 - Current
Medical Assistant Diploma - Medical Assistant
High Tech Institute
Graduated W/Honors - General, College Level Spanish
Apopka High School
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