Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Stockand

Bella Vista,Ar

Summary

To progress my career in a forward thinking innovative company that will allow my skill sets to be an asset.

Overview

17
17
years of professional experience

Work History

Operations Manager

Walmart
12.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Assistant Manager

Walmart
01.2018 - 12.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Assistant Manager

Walmart Drive Store
10.2015 - 01.2018
  • Built relationship with spoke store 4686
  • Worked alongside Walmart drivers from DC to take loads between stores to ensure accuracy for both stores, and customers
  • Went from PAM program to GIF built relationships with H.O associates in drive daily to work through errors in programs and how we can better implement apps for associates
  • Put drive store on modulars in turn we were able to put 10k sku’s in the store for better options for customers
  • Drove customer experience through technology on apps with survey’s took store to above goal 97%
  • Drove store in metrics in OPD to achieve over market level
  • Collaborated with companies working with Walmart on Robotics to pick customers groceries with efficiency and accuracy
  • Hired, Orientated new associates in the facility
  • Promoted high performing support managers to assistant managers within the market.

Assistant Manager

Walmart Neighborhood Mkt
05.2013 - 10.2015
  • Drives store experience through our associates identifying and communicating what will improve overall customer/associate experience
  • Establishes merchandising operations are met to company guidelines
  • Upholds company policy towards compliance, analyzing reports, monitoring safety controls, developing and implementing action plans to correct insufficiencies, providing leadership towards programs and critical iniatives
  • Resolves common issues related to software and hardware by utilizing documented processes and procedures; validating resolutions
  • Pinpoints and plans for improvement in performance using key business metrics
  • Influences trusting relationships with others to reach their goals within the company

Sales associate

Macy’s
11.2012 - 06.2013
  • Arranged items in favorable positions and areas for optimal sales
  • Assisted in buying over the counter and communicating with retail merchants
  • Upheld instock levels and proper pricing for multiple product lines
  • Authorized payment of invoices and return of merchandise
  • Researched current and past business performance using online systems and available reports
  • Comped competitors to identify opportunities, labels and trends.

Assistant Manager

Maurices
10.2011 - 10.2012
  • Conducted monthly Profit and Loss response
  • Reviewed financial and business reports
  • Decreased customer wait time at checkouts
  • Worked to create an environment that exceeds the customer’s expectations
  • Stayed up-to-date on fashion trends
  • Overseen point of view resets
  • Trained new fashion associates in customer engagement and trend placing with clothing.

Front End Zone Supervisor

Wal-Mart Stores Inc
02.2007 - 09.2011
  • Strong teaching skills
  • Daily reviews of manuals orders to ensure correct inventory flow for customers based on daily, weekly, monthly sales trends
  • (Seasonality)
  • Provides recognition of Associates in the building
  • Delegates' direction to Store Management and/or Associates in order execute task
  • Conducts daily tours of the facility, in order to verify that merchandise is in stock
  • Responds to customer complaint, listens to issues and manages resolution
  • Works to create an environment that exceeds the customers' expectations
  • Responds to customers questions and ensures that they receive requested response
  • Reviews and analyzes financial and business report
  • Analyzes weekly scorecards of the front end and backroom

Education

Crestwood High School
Cresco, IA
05.2005

Skills

  • First hub and spoke store
  • Direct reports are consistently on online grocery honor roll
  • Planned retailtainment for store grand opening
  • Achieved Clean Fast Friendly award at Pinnacle NHM
  • Developed associates on proper use of the Inventory Management System processes, resulting in a 18 inventory
  • Personally promoted 5 salaried managers
  • Store champion for Inventory Management System test roll out
  • Operationally driven business standard that has helped me to be an effective leader
  • Tracks sales on a daily, weekly, monthly basis to grow the business
  • Expertise in planogram design and staging
  • Develops effective displays that visually enhance a variety of retail products to increase sales
  • Worked alongside FOM to become subject matter expert in fresh
  • P&L Management
  • Customer Retention
  • Financial Management
  • Document Control
  • Maintenance Planning
  • Business Planning
  • Organizational Management
  • Performance Monitoring
  • Health and Safety Compliance
  • Inventory Management
  • Incidents Management
  • Business Development
  • Performance Reporting
  • Process Improvement
  • Labor Relations
  • Customer Service
  • Project Management
  • Maintaining Compliance
  • Finance Background
  • Sales Background
  • Performance Management
  • Schedule Oversight
  • Cost Reduction Strategies
  • Decision-Making
  • Continuous Improvements
  • Retail Operations Management
  • Staff Training
  • Staff Management
  • Cross-Functional Communications
  • Employee Relations and Conflict Resolution
  • Goal Setting
  • Delegation
  • Report Generation
  • Unsurpassed Work Ethic
  • Social Media Marketing
  • Budgeting and Forecasting

Timeline

Operations Manager

Walmart
12.2021 - Current

Assistant Manager

Walmart
01.2018 - 12.2021

Assistant Manager

Walmart Drive Store
10.2015 - 01.2018

Assistant Manager

Walmart Neighborhood Mkt
05.2013 - 10.2015

Sales associate

Macy’s
11.2012 - 06.2013

Assistant Manager

Maurices
10.2011 - 10.2012

Front End Zone Supervisor

Wal-Mart Stores Inc
02.2007 - 09.2011

Crestwood High School

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Sarah Stockand