Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Stockli

Allenstown,NH

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Creative and persistent to quickly and effectively solve various problems that may arise.

Overview

11
11
years of professional experience

Work History

Financial Data Admin I

State Of New Hampshire
02.2019 - Current
  • Subject Matter Expert for Workforce Management Scheduling and Time Keeping application.
  • Subject Matter Expert for PMA Time Keeping application.
  • Perform ongoing analysis of Time Keeping systems to ensure time records are interfaced accurately for payroll processing.
  • Ensure business needs are met through configuration and testing for all environments of payroll, time keeping and talent management.
  • Collaborate cross-functionally to help support State of NH ERP functional components.
  • Manage NHFIRST Help Desk tickets analyzing data and potential issues to provide solutions to end-users.
  • Create videos, as well as documentation for Payroll, Time Management, and WFM training and processes.
  • Perform and verify nightly payroll jobs as assigned; including Payroll Close processing.


Business project Sr. Analyst

Cigna Healthcare
01.2016 - 01.2019
  • Manage escalated customer issues while supporting file processes for the team.
  • Research and analyze data to determine next steps to resolve escalated issues within Cigna business rules and Federal guidelines.
  • Collaborate with and provide direction to cross functional teams to bring resolution full circle for the customer and provide excellent service.
  • Maintain high level of attention to detail through thorough documentation and creation of workflow templates as needed for reference as processes are adapted.
  • Examine and verify customer enrollments for quality assurance, including billing reconciliation.

Account Installation Specialist

Cigna Guided Solutions
01.2015 - 01.2016
  • Managed multiple projects of varying complexities while providing mentorship to fellow colleagues; Team Subject Matter Expert.
  • Audited and engaged in root cause analysis for project and client data issues.
  • Provided support on complex/sensitive customer issues and concerns during client implementation and on an ongoing bases.
  • Analyzed complex configuration issues in multiple internal and external software applications while acting as representative for the team in regards to working with the development team for resolution.
  • Identified and provided recommendations, based on thorough knowledge of the software requirements, for the future needs of the customer to maintain customer satisfaction and user capability.
  • Managed projects for customer and client projects through time keeping application to provide data for process improvements.
  • Prepare documentation and perform system testing and requirements research to ensure excellent end user experience.

Account Installation Sr. Associate

Choicelinx
01.2013 - 01.2015
  • Managed, tracked and met project deliverables of varying complexities.
  • Performed beta testing and client configuration for new internal enrollment platform.
  • Collaborated with multiple cross functional teams to establish procedures and processes to contribute the launch of the enrollment platform.
  • Maintained high level of metrics while adapting to continual product updates and client growth.

Education

B.S - Exercise Physiology

Plymouth State University
Plymouth, NH
05.2009

Skills

  • Data Research and Analysis
  • Verbal and Written Communication
  • Creative Problem Solving
  • Process Improvement
  • Mentoring/Training
  • Camtasia Video Editing Software
  • Microsoft Excel, Outlook, PowerPoint, and Word

Timeline

Financial Data Admin I

State Of New Hampshire
02.2019 - Current

Business project Sr. Analyst

Cigna Healthcare
01.2016 - 01.2019

Account Installation Specialist

Cigna Guided Solutions
01.2015 - 01.2016

Account Installation Sr. Associate

Choicelinx
01.2013 - 01.2015

B.S - Exercise Physiology

Plymouth State University

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Sarah Stockli