Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic
Sarah Stoffer

Sarah Stoffer

SAN TAN VALLEY,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Health Unit Coordinator and ED Technician

Banner Health
11.2023 - Current
  • Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Streamlined administrative processes by implementing new organization systems for physical and digital documents.
  • Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
  • Collaborated with interdisciplinary teams to coordinate optimal care plans for patients, resulting in improved outcomes.
  • Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
  • Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
  • Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
  • Expedited insurance authorizations for treatments or procedures, streamlining financial aspects of patient care delivery.
  • Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
  • Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.

Emergency Medical Technician

City Of Tempe
03.2022 - 10.2023
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Reduced response times by effectively coordinating with dispatchers and following established protocols.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
  • Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
  • Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
  • Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Strengthened teamwork among EMS colleagues by actively engaging in constructive discussions for continuous improvement opportunities within the organization.
  • Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.

Emergency Medical Technician

Global Medical Response FEMA
04.2021 - 04.2022
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Trained new EMTs on proper protocols and procedures.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Responded to 911 calls for medical emergencies.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.

Assistant General Manager

Postino Wine Cafe
02.2020 - 02.2021
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.

Assistant General Manager

Hopdoddy Burger Bar
04.2018 - 02.2020
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Resolved problems promptly to elevate customer approval.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Director of Special Events

Z'Tejas
09.2017 - 04.2018
  • Increased event attendance by developing and executing innovative marketing strategies for special events.
  • Managed budgets effectively, ensuring the successful execution of various events while staying within financial constraints.
  • Enhanced overall guest experience by implementing creative event designs and engaging entertainment options.
  • Collaborated with cross-functional teams to ensure seamless planning and coordination of all aspects of special events.
  • Established strong relationships with vendors, securing favorable contracts for catering, venues, and other services necessary for successful events.
  • Led a team of event coordinators, providing guidance and support to ensure efficient planning and execution of all tasks related to special events.

Restaurant Manager

Applebee's Neighborhood Bar & Grill
06.2015 - 09.2017
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

Sales Account Manager

Nexus 21
04.2014 - 06.2015
  • Increased sales revenue by identifying and pursuing new business opportunities.
  • Developed and maintained long-term relationships with key clients for sustained growth.
  • Achieved higher client satisfaction ratings through consistent communication and problem resolution.
  • Implemented effective sales strategies to expand market share within the assigned territory.
  • Collaborated with cross-functional teams to ensure seamless delivery of products and services.
  • Contacted Number of new and existing customers to discuss new products and services.

Server

Applebee's Neighborhood Bar & Grill
08.2011 - 06.2015
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Reservation Specialist

Ritz-Carlton
12.2013 - 09.2014
  • Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
  • Streamlined booking processes for increased accuracy and reduced wait times.
  • Collaborated with sales teams to secure group reservations and generate revenue.
  • Maintained strong relationships with clients, ensuring repeat business and loyalty.

Car Salesperson

Earnhardt
09.2013 - 04.2014
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
  • Increased dealership revenue with effective sales strategies tailored to individual client needs.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
  • Delivered high-quality service by addressing customer concerns promptly and professionally.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
  • Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.

Barista

Starbucks
05.2012 - 07.2013
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Skills

  • Process Improvements
  • EMR Updating
  • Multidisciplinary team collaboration
  • Progress Monitoring
  • Medical Records Management
  • Workflow Coordination
  • Critical thinking abilities
  • Resource optimization
  • Interdepartmental Coordination
  • Professionalism and Ethics
  • HIPAA Compliance Understanding
  • Training and Mentoring Abilities
  • Employee Work Scheduling
  • Employee Performance Evaluations
  • Risk Management
  • Employee Recruitment and Hiring
  • Critical Thinking
  • Health Information Systems
  • Problem-Solving
  • Attention to Detail
  • Interpersonal Communication
  • Patient Care Assessment
  • Basic Life Support for Health Care Providers
  • Basic Life Support for Health Care Providers (BLS)
  • MEDITECH EHR Software
  • Excellent Communication
  • Community-based Educational Programs
  • Organizational Skills
  • Inventory and restocking
  • Adaptability and Flexibility
  • Sales

Additional Information

Alzheimer’s, Dementia and Adult Care

  • Volunteered at Oakwood Creative Care fka Sirrine Adult Day Health Services. Served as Receptionist, organized files and photos, served meals, assisted with organizing therapeutic activities, assisted clients in cognitive recreation therapies.

Special Needs Student Assistance

  • Assisted high school students with Down’s Syndrome and hearing impairment with academic studies

Timeline

Health Unit Coordinator and ED Technician

Banner Health
11.2023 - Current

Emergency Medical Technician

City Of Tempe
03.2022 - 10.2023

Emergency Medical Technician

Global Medical Response FEMA
04.2021 - 04.2022

Assistant General Manager

Postino Wine Cafe
02.2020 - 02.2021

Assistant General Manager

Hopdoddy Burger Bar
04.2018 - 02.2020

Director of Special Events

Z'Tejas
09.2017 - 04.2018

Restaurant Manager

Applebee's Neighborhood Bar & Grill
06.2015 - 09.2017

Sales Account Manager

Nexus 21
04.2014 - 06.2015

Reservation Specialist

Ritz-Carlton
12.2013 - 09.2014

Car Salesperson

Earnhardt
09.2013 - 04.2014

Barista

Starbucks
05.2012 - 07.2013

Server

Applebee's Neighborhood Bar & Grill
08.2011 - 06.2015

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Sarah Stoffer