Sarah Stokes
Stafford,TX
Summary
To become successfully employed using my vocational training skills and experience while acquiring new knowledge in the Culinary Arts field and warehouse I love work/ doing the things I like. Authorized to work in the US for any employer
Overview
9
9
years of professional experience
1
1
Certification
Work History
Order Selector
O'Reilly Auto Parts Distribution center
Houston, TX
08.2022 - Current
- My job is to put items away and select any broken items or packages
- We have to put it away with three minutes of time frame
- Breaking down boxes cleaning up to stations/area.
Package Handler
FedEx Ground
Allentown, PA
08.2020 - Current
- I'm a package handler lifting up 50lb and up
- I package boxes in a T formation learning different ways/ technique on how to do my job
- I work in load/unload and work as a NC scanner/flex slide I love the working in a warehouse give me the ability to challenge my skills
- I got employee of the week etc
Customer Service Representative
Iqor
Houston, Texas
01.2022 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Made outbound calls to obtain account information.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Collected deposits or payments and arranged for billing.
- Led on- and off-site customer support teams across multiple time zones.
Cook/Prep
Regency Park and Rehabilitation Center
Dalton, GA
11.2018 - 06.2019
- I cook breakfast and lunch for the residence
- I work from 5am-2pm
- I learn about different types of diseases such as Renos, cardio, RCS, nectar, purée, mechanical and chop
- I love my job work to help people to get better.
Cook/Prep
On the Border Mexican Grill and Cantina
Allentown, PA
05.2018 - 11.2018
- When Worked at On The Border Mexican Grill and Cantina I learn how to multitask cook and prep at the same time
- How to take order
Line cook
TGI Friday
Allentown, PA
10.2016 - 05.2018
- I have learn how to work in a high speed restaurant
- I have learn how to multitask
- I have also gain more skill from when I started as a beginner
- I know three of the station which are sautéed, plate nachos andfry
- I love learning new this and develop more skill
- I'm a team player
- I know how to solve issues with out making a seen
- I love working.
Cook/Prep Cook/Dishwasher crasher
Dorney Park and wild water kingdom
Allentown, PA
05.2016 - 10.2016
- This was a seasonal job for the summer right when I got of Job Corps
- During the time I was there my job was catering
- I learn how to set up events and cook the food in a timely manner
- Learn how to serve and how to greet the guests
- I learn how to stand on my feet for a long time.
Culinary Arts Intern
Keystone Job Corps Center
Drums, PA
05.2015 - 05.2016
- On-Center functions including: Red Carpet Breakfasts, Monthly Community Industry Advisory Council Luncheons, food preparation for Community Service events, daily operation of staff dining facility.
Education
High school or equivalent - Culinary arts
Keystone Job Corps Center
03.2016
High School Diploma - Culinary Arts Training Program
American Culinary Federation Education
02.2016
Skills
- Kitchen Staff
- Food Service
- Grill
- Food Prep
- Culinary Experience
- Cooking
- Restaurant Experience
- Catering
- Food Safety
- English
- Warehouse experience
- Google Suite
- Microsoft Office
- Meal Preparation
- Warehouse distribution
- Kitchen experience
- Produce
- Packaging
- Food Production
- Computer networking
- Workload priorities
- Mentoring and training
- Merchandise restock
- Stock replenishment
- Boxing and labeling
- RF scanning devices
- Loading and unloading
- Heavy Lifting
- Shipping oversight
- Pallet Jack Operation
- Product Location
- Barcode scanning
- Interdepartmental communication
- Production line operations
- Workplace Safety
- Quality Control
- Warehouse Navigation
- Work Area Maintenance
- Order Picking
- Efficient Packing
- Shipping and packaging
- Warehouse Safety
- Product Transport
- Shipping and receiving
- Warehouse Operations
- Packaging expertise
Certification
- CPR
- Food Handler
- ServSafe
- Food handler certificate
- OSHA 10
- OSHA 30
Additional Information
- Highlighted Skills
- American Culinary Federation Education Foundation Certificate
- Preparation of breakfast dishes, salads, and dressings.
- Meats, poultry, and sandwiches.
- Fish and shellfish.
- Pastas, legumes, and other starches.
- Soups, sauces, and appetizers.
- Food management, preparation, and proper sanitation.
- Use of tools, practical utility operations and kitchen safety Certifications and Activities
- American Red Cross First Aid and CPR Certification
- ServSafe Starters Food Safety (SSFS) Certification
- Basic and Advanced Leadership Training: Dormitory Section Leader; Vocational Student of the Month; 'Doin it Right' Award Recipient; Customer Service Certificate
Assessments
Attention to detail, Proficient, 06/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
Personal Information
- Title: Culinary Arts Intern - Keystone Job Corps Center
- Work Permit: Authorized to work in the US for any employer
Timeline
Order Selector
O'Reilly Auto Parts Distribution center
08.2022 - Current
Customer Service Representative
Iqor
01.2022 - 08.2023
Package Handler
FedEx Ground
08.2020 - Current
Cook/Prep
Regency Park and Rehabilitation Center
11.2018 - 06.2019
Cook/Prep
On the Border Mexican Grill and Cantina
05.2018 - 11.2018
Line cook
TGI Friday
10.2016 - 05.2018
Cook/Prep Cook/Dishwasher crasher
Dorney Park and wild water kingdom
05.2016 - 10.2016
Culinary Arts Intern
Keystone Job Corps Center
05.2015 - 05.2016
High school or equivalent - Culinary arts
Keystone Job Corps Center
High School Diploma - Culinary Arts Training Program
American Culinary Federation Education