Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Stone

Yakima,WA

Summary

Driven by a proven track record of enhancing customer loyalty and streamlining operations, I leveraged strong communication and organizational skills at Military STAR Credit Card to resolve conflicts and improve team efficiency. My ability to multitask and adapt to change, coupled with key holder experience, has consistently elevated customer service standards and operational success.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Military STAR Credit Card
08.2021 - 03.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Child and Youth Care Practitioner

Fort Bliss Morale, Welfare And Recreation (MWR)
09.2019 - 08.2021
  • Established safe environments for children and youth, conducting regular safety checks and adhering to facility guidelines.
  • Maintained accurate documentation of client interactions for future reference during team meetings or reviews with supervisory staff members.
  • Provided support to families, strengthening relationships through effective communication and problem-solving techniques.
  • Enhanced children''s emotional well-being by implementing individualized care plans and addressing their unique needs.
  • Created detailed progress reports to track client growth and inform appropriate adjustments in treatment plans as needed.
  • Promoted a culture of inclusion within the facility by celebrating diversity and fostering understanding among children and youth from various backgrounds.
  • Participated in ongoing professional development opportunities to stay current with best practices in the field of child and youth care.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Provided emotional support and guidance to children during difficult times.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

Cashier/Store Associate

Army Air Force Exchange Service, AAFES
05.2016 - 05.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Learned duties for various positions and provided backup at key times.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.

Thrift Store Manager

Vilseck Thrift Store
01.2013 - 07.2015
  • Managed daily store operations for smooth functioning, including opening and closing procedures, cash handling, and staff scheduling.
  • Coordinated special events such as seasonal sales promotions or charity fundraisers to generate interest in the store''s offerings while supporting worthy causes within the community.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Enhanced store appearance by maintaining a clean, organized space that appealed to customers and encouraged browsing.
  • Developed strong relationships with local organizations for successful donation drives and charity partnerships.

TJ Maxx Customer Experience Coordinator

TJ Maxx, TJX Companies
06.2004 - 11.2006
  • Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.
  • Reduced overall wait times for customers contacting support services by optimizing staff schedules and resource allocation during peak hours.
  • Collaborated with cross-functional teams to develop strategies that improved overall customer experience.
  • Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
  • Responded proactively and positively to rapid change.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered prompt service to prioritize customer needs.

Education

Bachelor of Arts - Psychology

Gonzaga University
Spokane, WA
05.2002

Skills

  • Possesses excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possesses strong communication and organizational skills with attention to detail
  • Capable of multi-tasking
  • Able to respond appropriately to changes in direction or unexpected situations
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors
  • Key holder experience

Timeline

Customer Service Representative

Military STAR Credit Card
08.2021 - 03.2023

Child and Youth Care Practitioner

Fort Bliss Morale, Welfare And Recreation (MWR)
09.2019 - 08.2021

Cashier/Store Associate

Army Air Force Exchange Service, AAFES
05.2016 - 05.2018

Thrift Store Manager

Vilseck Thrift Store
01.2013 - 07.2015

TJ Maxx Customer Experience Coordinator

TJ Maxx, TJX Companies
06.2004 - 11.2006

Bachelor of Arts - Psychology

Gonzaga University

Similar Profiles

CREATE PROFILE
Sarah Stone