Sarah Strain
Ava,MO
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly motivated professional with 18 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
13
13
years of professional experience
Work History
Restaurant General Manager
Heidi's Country Cafe
Taneyville, MO
01.2019 - 01.2024
- Explained goals and expectations required of trainees.
- Ensured compliance with health, safety and sanitation standards.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Implemented cost-saving measures while maintaining high quality service levels.
- Scheduled staff shifts and monitored labor costs.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Optimized profits by controlling food, beverage and labor costs.
- Developed marketing strategies to promote restaurant services.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Assisted staff by serving food and beverages or bussing tables.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Encouraged patron loyalty by emphasizing customer-focused approach by staff.
- Updated computer systems with new pricing and daily food specials.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Resolved customer complaints in a professional manner.
- Created detailed reports on weekly and monthly revenues and expenses.
- Reviewed menu items on a regular basis to ensure quality standards were met.
Supervisor
Omega RV
Caldwell, ID
03.2013 - 01.2019
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained positive working relationship with fellow staff and management.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Monitored inventory levels and ordered materials as needed to maintain production operations.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Supported safety programs to reduce and eliminate employee injuries.
- Observed and monitored utilization of equipment.
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Kept detailed progress records to hit strict deadlines and adjust plans.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Obtained specifications and directed work for construction crews.
- Viewed and checked job equipment to determine maintenance requirements.
- Identified defective parts or components and removed them from production line.
- Cleaned up work area at end of shift to maintain safe working environment.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Ensured proper labeling of completed products before shipping out.
- Did Systems checks to protocol standards.
- Working with all hand tools and powered tools.
- Made sure multiple units were built in a timely manner.
Bar Owner
Wilder Lounge
Caldwell, ID
05.2011 - 02.2013
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained new employees in proper safety protocols as well as customer service techniques.
- Structured HR consulting services to support clients during organizational developments and changes.
- Monitored alcohol consumption to ensure compliance with applicable laws and regulations.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Set pricing structures according to market analytics and emerging trends.
- Kept records for production, inventory, income, and expenses.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Implemented POS systems to streamline payment transactions and improve accuracy of sales records.
- Conducted regular inventories to identify shortages or overstocking issues.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Designed promotional materials such as flyers or digital advertisements for upcoming events.
- Prepared staff work schedules and assigned team members to specific duties.
- Interviewed, trained and supervised employees.
- Resolved customer complaints in a timely manner to maintain high levels of customer satisfaction.
- Supervised bartenders, servers, cooks, dishwashers, security personnel, and other employees.
- Organized special events such as live music performances or holiday celebrations.
- Monitored progress by establishing plans, budgets and measuring results.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Kept up-to-date on changing liquor laws and regulations at both state and local levels.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Arranged bottles and glasses behind bar to make attractive displays.
- Greeted guests with friendliness and professionalism.
- Provided drink suggestions to customers based on their preferences.
- Adhered to state regulations regarding serving alcohol responsibly.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Effectively multitasked within fast-paced environment.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Education
Some College (No Degree) - Business Management
Treasure Valley Community College
Ontario, ORHigh School Diploma -
Adrian High School
Adrian, ORSkills
- Customer Engagement
- Purchasing
- Talent Development
- Health Code Compliance
- Business Management
- Inventory Management
- POS System Knowledge
- Facility Maintenance
- Guest Relations
- Employee Retention
- Cost Control
- Operations Management
- Schedule Coordination
- Menu Development
- Labor Management
- Wine Pairing
- Social Media Marketing
- Sanitation Standards
- Staff Scheduling
- Budget Planning
- Order Management
- Food Safety
- Food Preparation
Timeline
Restaurant General Manager
Heidi's Country Cafe
01.2019 - 01.2024
Supervisor
Omega RV
03.2013 - 01.2019
Bar Owner
Wilder Lounge
05.2011 - 02.2013
Some College (No Degree) - Business Management
Treasure Valley Community College
High School Diploma -
Adrian High School
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