Sarah Strang
Janesville,WI
Summary
Strategic sales professional with a strong background in customer service, leadership, and sales. Demonstrated ability to build and maintain relationships with international clients, resulting in increased profit channels. Skilled in multitasking and managing customer accounts to enhance product sales and boost productivity. Proven track record of effective networking and sales strategies. Eager team builder with exceptional leveraging and persuasion skills. Recently obtained a Bachelor's Degree in Criminal Justice, further enhancing knowledge and expertise in the field.
Overview
7
7
years of professional experience
Work History
Sales Professional
Byrider-Janesville, WI
07.2021 - Current
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Managed approximately 50 calls and emails per day from customers.
Administrative Assistant
Mobile Home Stuff Store-Elkhorn, WI
07.2020 - 07.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Shift Leader
Dunkin' Donuts-Janesville, WI
03.2019 - 07.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between employees to maintain positive and productive work environments.
Community Manager
Asset Development Group-Janesville, WI
05.2017 - 03.2019
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within an online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO01.2022
Skills
- Upselling and Cross Selling
- Customer Relationship Building
- Business Development
- Closing Techniques
- Sales expertise
- Objection handling
Additional Information
5 years' experience in Customer Service
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Professional
Byrider-Janesville, WI
07.2021 - Current
Administrative Assistant
Mobile Home Stuff Store-Elkhorn, WI
07.2020 - 07.2021
Shift Leader
Dunkin' Donuts-Janesville, WI
03.2019 - 07.2020
Community Manager
Asset Development Group-Janesville, WI
05.2017 - 03.2019
Bachelor of Science - Criminal Justice
Colorado Technical University
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