Sarah Stuart
Www.linkedin.com/in/sarah-s-a-168a8165e
Summary
Results driven professional with 10+ years of hands-on experience in leadership, project management, and workflow optimization. i have successfully led high- performing teams and contributed to the growth of a multi-bullion dollar business.
My experience spans leadership, customer service excellence, diversity, equity, and inclusion (DEI), and operational efficiency gained through a unique apprenticeship and on the job training. I am eager to leverage this comprehensive experience in a role where I can drive impactful results and foster continuous growth.
Overview
14
14
years of professional experience
Work History
API - Asset Protection and Fraud Prevention
Wal-Mart Supercenter
Seaford, DE
10.2025 - Current
- Managed asset protection efforts, ensuring compliance with OSHA, environmental, and safety regulations at distribution and fulfillment centers.
- Facilitated cross-functional audits and investigations to pinpoint vulnerabilities.
- Leveraged root cause analysis to reduce loss and support regulatory compliance.
- Guided API associates through mentorship to enhance team performance.
- Coordinated with stakeholders to enhance collaboration on investigations and safety initiatives.
- Harnessed data-driven insights to enhance tracking and trend analysis.
- Directed emergency response strategies, ensuring operational preparedness across facilities.
- Fostered an environment that upholds ethical practices and cultural values.
Project Manager, PMO
Bauhof Legal
Westminster
01.2025 - 09.2025
- Led a long-term project to design, implement, and maintain a comprehensive client tracking system, consolidating past and present client information for legal, operational, and communication purposes.
- Developed and executed a detailed project plan, including timelines, milestones, and deliverables, ensuring efficient organization and accessibility of client data.
- Created a client information matrix to support retention, compliance, and proactive communication strategies, enhancing the firm’s ability to manage and grow its client base.
- Coordinated with legal staff to ensure data accuracy, adherence to regulatory requirements, and alignment with organizational goals.
RCO Strategy Project Manager
RadNet Management Inc.
Owings Mills
05.2024 - 01.2025
- Led cross-functional RCO projects from initiation through completion, defining scope, objectives, timelines, and deliverables.
- Develop and maintain detailed project plans, documentation, and progress reports to ensure transparency and accountability.
- Coordinate with stakeholders across Operations, Billing, Scheduling, Compliance, IT, and leadership to align project goals and drive collaboration.
- Analyze current-state workflows, identify gaps, and implement data-driven process improvements to enhance revenue cycle performance.
- Facilitate meetings, manage communication plans, and prepare leadership updates to support decision-making and organizational readiness.
- Monitor risks, escalate issues, and proactively resolve barriers to maintain project momentum and meet established deadlines
- Ensure all initiatives adhere to compliance standards, quality expectations, and enterprise strategic priorities.
East Coast Training and Development Lead
RadNet Management Inc.
Windsor Mill
12.2021 - 05.2024
- Evaluates and analyzes operational workflows across multiple departments, identifying opportunities to optimize processes and align practices with organizational standards
- Designs, develops, and delivers specialized training programs in both virtual and live classroom settings, ensuring consistent knowledge transfer and skill development for staff at all levels
- Drives operational efficiency by implementing process improvements, codifying best practices, and continuously enhancing training methodologies to meet evolving business needs.
- Collaborates closely with Vice President, Senior Director, and department heads to align training initiatives with strategic goals, ensuring stakeholder engagement and cross-functional adoption of best practices
Regional Patient Service Representative Lead-Mid-Atlantic
RadNet Management Inc.
Windsor Mill
01.2020 - 12.2021
- Led a cross-functional project team to execute patient outreach initiatives during the COVID-19 pandemic, collaborating with clinical and administrative staff to ensure seamless implementation and patient engagement.
- Evaluated and analyzed operational workflows across multiple sites, identifying inefficiencies and implementing improvements to align with best practice standards.
- Provided guidance and support to patient service teams, ensuring consistent adherence to policies, procedures, and service excellence benchmarks.
- Partnered with leadership to implement process enhancements that improved patient satisfaction, operational efficiency, and team performance
Provider Service Representative - Sales
RadNet Management Inc.
Windsor Mill
05.2019 - 01.2020
- Served as the primary point of contact for healthcare providers, cultivating strong relationships to drive referral growth and ensure a seamless provider experience.
- Identified and pursued new business opportunities, leveraging market insights to support strategic sales initiatives and expand network partnerships.
- Analyzed referral patterns and operational workflows to optimize provider engagement and enhance patient access to imaging services.
- Collaborated with internal clinical, administrative, and marketing teams to implement targeted outreach strategies, improve communication, and maintain alignment with organizational goals.
- Delivered consultative guidance and education to providers on service offerings, referral processes, and operational best practices, ensuring compliance and service excellence.
Imaging Center Manager
RadNet Management Inc.
Windsor Mill
07.2017 - 05.2019
- Led day-to-day operations of an imaging center (or service area), overseeing all staff and departments to ensure high-quality patient care, compliance, safety, and operational efficiency.
- Recruit, hire, mentor, and manage team members — set performance expectations, monitor outcomes, provide coaching or corrective guidance as needed, and maintain low turnover.
- Ensure compliance with safety, regulatory, and company protocols (e.g., OSHA, health-safety standards, PHI, and medication safeguarding policies), enforcing adherence across the center.
- Drive business growth by identifying and pursuing new referral and business opportunities, collaborating with stakeholders (clinical, administrative, and providers) to expand the center’s service footprint.
- Manage the financial performance of the location: assist in preparing and overseeing operating budgets, analyze performance metrics, and optimize resource allocation for center profitability.
- Advocate for and implement process improvements and operational changes to maximize efficiency, quality of service, patient satisfaction, and compliance with best practices.
- Safeguard patient care standards and patient-related information, ensuring that team practices uphold privacy, respect, and professionalism for all patients and visitors.
Patient Service Representative Team Lead and Patient Liaison
RadNet Management Inc.
Windsor Mill
07.2013 - 07.2017
- Served as primary point of contact for patients, providing guidance, scheduling, insurance verification, and facilitating smooth care coordination.
- Supervised, mentored, and coached PSR team members to ensure consistent service excellence and adherence to operational policies.
- Implemented process improvements to enhance patient flow, reduce wait times, and increase overall patient satisfaction.
- Acted as liaison between patients, clinical staff, and administrative departments to resolve concerns and optimize communication.
- Monitored team performance, provided feedback, and promoted professional development to strengthen operational effectiveness.
- Ensured compliance with all regulatory, privacy, and organizational standards, maintaining accurate patient records and data integrity.
Patient Service Representative
RadNet Management Inc.
Windsor Mill
06.2012 - 07.2013
- Act as the primary point of contact for patients, handling scheduling, registration, insurance verification, and appointment coordination to facilitate seamless care.
- Provide patient support and guidance, answer questions, and address concerns to ensure a welcoming, professional, and compassionate experience.
- Maintain accurate and up-to-date patient records in compliance with HIPAA and organizational privacy standards.
- Coordinate with clinical and administrative teams to ensure smooth patient flow, timely communication, and efficient service delivery.
- Uphold policies and procedures to ensure regulatory compliance, data integrity, and high standards of patient service.
- Support operational workflow by identifying inefficiencies and suggesting process improvements that enhance patient satisfaction and center efficiency.
Education
PMP - Enrolled in Project Management Courses
PMBOK
Skills
- Advanced interpersonal skills
- Proficient in fostering inclusive team collaboration
- Experienced with Camtasia video editing
- Budget control
- Staff training and mentoring
- Cross-functional coordination
- Proficient in Smartsheet for project coordination
- Expertise in safety and compliance standards
- Effective leadership skills
- Relationship management expertise
- Proficient in diversity and equity strategies
- Managing team dynamics in evolving environments
- Project management
- Data analysis
- Stakeholder collaboration
- Effective communication
- Microsoft office suite expert
Training
- Engaged in ongoing immersive field training, emphasizing customer service excellence, leadership development, and honing skills in Project Management.
- Google Project Management.
- PMP in Progress.
Timeline
API - Asset Protection and Fraud Prevention
Wal-Mart Supercenter
10.2025 - Current
Project Manager, PMO
Bauhof Legal
01.2025 - 09.2025
RCO Strategy Project Manager
RadNet Management Inc.
05.2024 - 01.2025
East Coast Training and Development Lead
RadNet Management Inc.
12.2021 - 05.2024
Regional Patient Service Representative Lead-Mid-Atlantic
RadNet Management Inc.
01.2020 - 12.2021
Provider Service Representative - Sales
RadNet Management Inc.
05.2019 - 01.2020
Imaging Center Manager
RadNet Management Inc.
07.2017 - 05.2019
Patient Service Representative Team Lead and Patient Liaison
RadNet Management Inc.
07.2013 - 07.2017
Patient Service Representative
RadNet Management Inc.
06.2012 - 07.2013
PMP - Enrolled in Project Management Courses
PMBOK