Sarah Suchomel
Chicago Heights,IL
Summary
Professional hospitality worker and Bartender with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication. Has extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
11
11
years of professional experience
Work History
Server
Olympic Tavern
02.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Bartender
Olympic Tavern
02.2025 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed closing duties, printing sales reports, setting up for incoming shift, counting end of day drawers, and taking inventory.
- Efficiently closed the bar according to established procedures, ensuring preparedness for each shift. Set opener up for success.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations. Always had needed certification up to date.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails. In charge of making drink menus.
- Followed alcohol awareness procedures for preventing excessive guest intoxication. Called for rides for those needing them..
- Improved team morale and efficiency, leading by example and offering support during peak hours. I was always there when needed to be called in.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender
Ernie’s Pub
06.2023 - 02.2025
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served high customer volumes during special events, nights, and weekends.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Head Bartender
Prairie Street Brewhouse
06.2014 - 03.2020
- Did all of staff training, sharing expertise in bartending techniques and customer service best practices. (For bartenders and bar backs)
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands. Made sure all juices, fruits, etc were prepped to quantity for band nights.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions. Served gluten free beer options, and N.A. drink options.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors. Helped security when needed.
- Adhered to state laws regarding alcoholic beverage services and customer regulations. Called for Ubers, got water, and made sure guest were safe.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients. Some needed help with handicapped needs, I would wheel them, or write down orders for them to read.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality. Taught them how to interact with guests to bring them back.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders. In a two story building, sometimes having to run up flights of stairs in back.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction.
- Boosted beverage sales, designing and promoting range of signature cocktails. Made all cocktail menus and won awards for three cocktails.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift. Some as much as 10,000 dollars.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu. Always came up with new cocktails to keep menus fresh and exciting.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks. Have a following of patrons.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with inventorying beverage stock and bar supplies.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards. Have certifications up to date.
- Built relationships with vendors to manage orders and negotiate costs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Improved team morale and efficiency, leading by example and offering support during peak hours. Always encouraged fun even when stressful situations occurred.
Education
Associate of Science -
Defiance College
Defiance, OHSkills
- Strong work ethic
- Mixology expertise
- Ability to engage with diverse clientele and fellow employees
- Exceptional customer service, resulting in multiple repeat guests
- Cash handling
- Guest engagement along with great commutation skills
- Professional appearance
- Memory retention can take multiple orders at a time Remember past orders of repeat guests without them saying
- Safe food handling and have certifications
- Menu memorization
- Have used multiple types of POS systems
- High volume dining and bar
Timeline
Server
Olympic Tavern
02.2025 - Current
Bartender
Olympic Tavern
02.2025 - Current
Bartender
Ernie’s Pub
06.2023 - 02.2025
Head Bartender
Prairie Street Brewhouse
06.2014 - 03.2020
Associate of Science -
Defiance College
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